Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay Egan

Harrison Twp.

Summary

Dedicated and self-motivated professional who excels in driving office success and profitability through superior customer service and financial management. Demonstrating strong leadership and problem-solving skills, I've effectively coordinated care and helped streamline operations to significantly enhance productivity and patient satisfaction.

Overview

16
16
years of professional experience

Work History

Assistant Manager/Treatment Coordinator

Aspen Dental
12.2021 - Current
  • Help drive the success of the office by supporting the doctors and Office Manager, striving to achieve the company’s goals, and assisting with strategies to increase profitability.
  • Create an experience that leaves a lasting impression on every patient by building trust and rapport, showing compassion and care, and providing superior customer service.
  • Consult with patients on treatment plans provided by the clinical team, secure financial arrangements, and discuss payment options offered by third-party processors.
  • Responsible for all aspects of insurance verification, payment collections, pre-treatment estimates, and rejected claim resolutions.
  • Coordinate patients’ care with internal and external specialists, provide outside referrals when necessary, and obtain clearances from patients’ medical providers.
  • Streamline the doctors’ and hygienists’ schedule for optimal efficiency and productivity.

Assistant Director

Doctors Urgent Care Group
06.2020 - 07.2021
  • Work with the Director to ensure consistent and smooth implementation of daily operations for 18 urgent cares in 3 different states. Communicate with him to determine daily responsibilities for on-going projects and special assignments.
  • Supervise managerial staff within several departments including operations, human resources, recruitment, and administrative assistants. Provide guidance and assistance for each department in developing and implementing plans and goals.
  • Delegate duties to managers and other clinical staff within each clinic to complete tasks and streamline daily activities to meet new objectives and deadlines. Handle and resolve any disputes within clinics.
  • Undertake staffing responsibilities which include interviewing, hiring, training, and evaluating.
  • Foster and maintain positive client relationships, ensure employee satisfaction, and provide quality patient experience. Identify problem areas and opportunities for improvement.
  • Implement new procedures and operational changes. Enhance productivity to ensure all regulations and internal policies meet necessary compliance standards.

Practice Manager

Beaumont Medical Group
09.2015 - 03.2020
  • Supervise office support staff and clinical staff within multi-specialty clinics to ensure optimal work flows and appropriate staffing.
  • Responsible for insurance billing, A/R follow-up, cash processing, patient registration, provider and staff payroll, and maintenance of scheduling system.
  • Interview, orient, and train professional and productive medical office team, conduct performance evaluations, and ensure competencies.
  • Develop and implement department policies and improvement initiatives in order to enhance operations and customer satisfaction.
  • Resolve operational problems such as staff effectiveness, patient complaints, and requests made by providers.
  • Member of Customer Service Excellence Advisory Committee. Goal was to provide valuable insight about customer service initiatives, design projects to improve and enhance customer service, and present information at monthly Practice Manager meetings.

Human Resources/Office Manager

Golden Heart Senior Care
10.2014 - 08.2015
  • Conducted external and internal recruitment efforts; wrote and placed advertisements through various media; reviewed and processed applications; conducted interviews and reference checks; coordinated drug and background checks.
  • Conducted new-hire orientations; assigned and oversaw mandatory training for employees; responsible to ensure staff maintained skills and certifications.
  • Oversaw all human resource programs such as performance evaluations, corrective actions, employee relations, etc.
  • Developed and implemented new policies and procedures to effect continual improvements in efficiency and service for our patients and their families.
  • Assisted in maintaining employee handbook; established and maintained department records and reports; maintained and updated files of all employees.
  • Served as a trusted resource for advice and counsel on all matters relating to human resources and the organization; provided guidance on conflict resolution.

Supervisor/Administrative Assistant

Roseville Medical
12.2008 - 10.2014
  • Oversaw daily operations of clinical and support staff within Hematology/Oncology office; coordinated employees' and doctor's schedules to coincide with needs of the office and patients' demands.
  • Responsible for all front desk duties which included greeting patients and visitors, handling phone calls, scheduling appointments, patient registration, verifying insurance and benefits, payment processing, insurance billing, A/R follow-up, and obtaining authorizations and referrals.
  • Drafted meeting agendas, conducted monthly staff meetings, set employee goals, and discussed methods to improve productivity and efficiency within the office.
  • Directly aided in recruiting, hiring and interviewing processes, training of new employees, and disciplinary actions when required.
  • Assisted in maintaining Employee Handbook and policy and procedure manual.
  • Acted as HIPAA Privacy Officer and oversaw all ongoing activities relating to development, implementation and maintenance of the practice's privacy policies.

Education

Bachelor of Science - Health Services Administration

Baker College
Clinton Township, MI
06-2014

Associate of Applied Science - Marketing

Macomb Community College
Macomb, MI
05-2006

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Time management
  • Conflict resolution
  • Customer rapport
  • Financial management
  • Verbal and written communication
  • Teamwork and collaboration
  • Organizational skills
  • Multitasking
  • Scheduling and coordinating

Timeline

Assistant Manager/Treatment Coordinator

Aspen Dental
12.2021 - Current

Assistant Director

Doctors Urgent Care Group
06.2020 - 07.2021

Practice Manager

Beaumont Medical Group
09.2015 - 03.2020

Human Resources/Office Manager

Golden Heart Senior Care
10.2014 - 08.2015

Supervisor/Administrative Assistant

Roseville Medical
12.2008 - 10.2014

Bachelor of Science - Health Services Administration

Baker College

Associate of Applied Science - Marketing

Macomb Community College

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Lindsay Egan