Lindsay Egnew

Help agents while they are assisting customers. Help customers whenever they have a problem with their phone. Monitor live and recorded calls for agents and send feedback to their supervisor. Conduct side by side monitoring with agents helping when needed. Monitor agents schedules. Evaluate employees skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Helped customers everyday with positive attitude and focus on customer satisfaction. Met guidelines for service levels, handle time and productivity. Investigated and resolved the customers inquires and complaints quickly.

Maintained friendly and professional customer interactions. Approved loan applications and collection on accounts. Trained new hires for various positions. Weekly audit of accounts. Process bill payments and Western Union transactions. Making sure the store balances.

Enforced compliance with bank regulations and policies to reduce financial risks. Completed highly accurate, high-volume money counts both manual and machine driven. Managed daily bank operations by processing exceptional customer service. Mentored and trained new tellers on bank procedures and customers service standards. Recognized and prevented fraudulent activities and suspicious transactions.

Approved loan applications. Maintained friendly and professional customer interactions. Collection of accounts. Marketing for new business. Trained new hires for various positions. Making sure the store balances.