Lindsay Eilbert
Cottage Grove,MN
Summary
Experienced Office Management and Administration Professional with 18+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
Sales Specialist
Lowe's
12.2023 - Current
- Provide expert knowledge explaining the specifications and features of a product or service to existing or potential customers.
- Provide friendly and professional customer service.
- Ensure displayed merchandise reflects high standards of showroom readiness.
- Engage in safe work practices including the proper operation of store equipment.
- Follow up with customers on orders and projects.
Business Office Lead
Midwest Ear, Nose & Throat Specialists
08.2021 - Current
- Positioned as go-to person for staff members, troubleshooting complex administrative and training issues promptly.
- Inform and support Business Office Manager through consistent communication.
- Train and advise staff on filing electronic and paper claims for timely reimbursement, managing account ageing, verifying insurance benefits, posting receipts as well as processing refunds, etc.
- Advise Business Office team members on all aspects of the revenue Cycle and assisted Business Office team members in resolving complex customer complaints and medical billing issues.
- Process correspondence relating to insurance information or questions and performs necessary follow-up to resolve rejected claims, resubmissions and other insurance inquiries .
Business Office Manager
Midwest Ear, Nose & Throat Specialists
08.2016 - 08.2021
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Prepared various reports to assist business leaders with key decision making and strategic operational planning.
- Set and directed policies & procedures for patient insurance, billing and collections, and data processing to ensure accurate patient billing and efficient account collection.
- Coordinated patient billing for self-pay, commercial and third-party payer reimbursement: Continuously analyzed payer policies and industry guidelines to inform proper billing practices.
- Ensured compliance with government incentive and reimbursement programs.
- Responsible for negotiating insurance contracts alongside the Executive Director.
Business Office Lead
Midwest Ear, Nose & Throat Specialists
07.2014 - 08.2016
- Positioned as go-to person for up to 14 staff members, troubleshooting complex administrative and training issues promptly.
- Informed and supported Executive Director through consistent communication.
- Trained and advised staff on filing electronic and paper claims for timely reimbursement, managing account aging, verifying insurance benefits, posting receipts as well as processing refunds, etc.
- Advised Business Office team members on all aspects of the revenue cycle and assisted Business Office team members in resolving complex customer complaints and medical billing issues.
- Processed correspondence relating to insurance information or questions and performs necessary follow-up to resolve rejected claims, resubmissions and other insurance inquiries.
Business Office Generalist
Midwest Ear, Nose & Throat Specialists
02.2006 - 07.2014
- Managed patient accounts and was responsible for timely billing, managing, monitoring, researching and processing patient accounts for all visits.
- Filed of claims for Midwest ENT Specialists either electronically or manually to facilitate timely reimbursement.
- Responsible for obtaining patient insurance eligibility to ensure adequate coverage and maintained knowledge of payer program requirements and contracts.
- Processed correspondence relating to insurance information or questions and performed necessary follow-up to resolve rejected claims, resubmissions and other insurance inquiries.
Patient Service Representative
Midwest Ear, Nose & Throat Specialists
01.2005 - 02.2006
- Responsible for accurate prepping of charts. This includes adhering to guidelines as established by the practice and/or individual physician preference.
- Created a positive experience for all callers and patients, and appropriate forwarding of calls and information.
- Answered phones and handled call in a cheerful and timely manner.
- Accurately entered patient registration and other data entry into the computer system as the patient arrived.
- Maintained efficient and accurate provider schedules.
- Took copayments and compiled daily financial records.
Education
High School Diploma -
St. Bernard's High School
St. Paul, MN01.1998
Skills
- Policy and Procedure Modification
- Invoicing and Billing
- Medical Billing
- Proficient in all Microsoft Office applications
- Team Leadership
- Staff Management
- Insurance Knowledge
- Customer service and care
- Sales expertise
Affiliations
- Minnesota Medical Group Management Association (MMGMA), 2017-2021
- Administrator Support Community for ENT (ASCENT), 2018-2021
Committee Involvement
- Payer Relations Committee, 2019-2021
- Liaison to the Minnesota Department of Health AUC Committee, 2019-2021
Timeline
Sales Specialist
Lowe's
12.2023 - Current
Business Office Lead
Midwest Ear, Nose & Throat Specialists
08.2021 - Current
Business Office Manager
Midwest Ear, Nose & Throat Specialists
08.2016 - 08.2021
Business Office Lead
Midwest Ear, Nose & Throat Specialists
07.2014 - 08.2016
Business Office Generalist
Midwest Ear, Nose & Throat Specialists
02.2006 - 07.2014
Patient Service Representative
Midwest Ear, Nose & Throat Specialists
01.2005 - 02.2006
High School Diploma -
St. Bernard's High School