Lindsay Ferguson
Indianpolis,IN
Summary
A dental professional seeking a position that will allow the opportunity to serve as a patient-oriented team member dedicated to streamlining operations to promote organizational efficiency and excellent patient
care.
Overview
18
18
years of professional experience
Work History
Financial/OR Coordinator
Park Pediatric Dentistry
11.2018 - Current
- Scheduled oral sedation's, discussed
all necessary paperwork and collected deposit - Sent dental/medical prior authorizations for code specific procedures
- Calculated out of pocket cost by overseeing the insurance department
- Posted patient payments and appropriate discounts
or credit adjustments to patient ledger - Created an in-house payment plan system and managed payment arrangements
- Managed merchant sales software and onboarded/trained staff
- Tracked A/R report and researched, followed-up,
and managed all outstanding balances giving verbal reports to the doctor and office manager - Maintained A/R goals at 30 days-90%, 60 days-6%, 90 days-3%, and over 90 days-at/under 1%
- Submitted patient accounts to collections utilizing
New World Collections - Maintained inventory of office supplies
- Created and sent insurance claims with
necessary x-rays, and narrative attachments - Managed and followed up on unresolved claims
- Obtained patient insurance breakdowns
thoroughly and efficiently for all patients - Responsible for end of day reports (day sheet, payment analysis, and deposit slip) every business day
- Maintained continuing education requirements
- Scheduled, obtained all forms and gave pre-op instructions for in-office anesthesia patients
- Managed and scheduled 30 OR cases per month and prepared Riley/Meridian South Surgery Center packets for the practice, including 3 doctors
- Analyzed internal processes and recommend any procedural change that could improve patient satisfaction or daily operations
Business Assistant
A New Smile
04.2007 - 02.2010
- Confirmed patient appointments
- Checked patients in and out
- Presented treatment plans
- Went over payment options with patients
- Scheduled patients for treatment and recall visits
- Obtained insurance benefits/eligibility prior to appointment
- Filed insurance accurately including attaching narratives, periodontal charting and x-rays when necessary
- Applied insurance payments
- Followed up on outstanding insurance claims after 30 days
- Balanced/ran end of day report
- Ran treatment and recall report to maintain full schedule
- Limited assisting to doctor/hygienist when needed
- Broke down/sterilized operatory and instruments when needed
- Kept office forms stocked and NPPW packets assembled
- Organized/maintained front desk and waiting room
- Managed voicemail/emails
- Attended continued education events
Event Management Assistant
Indianapolis Marriott East
06.2005 - 04.2007
- Managed over 50 customer calls per day
- Set-up for incoming events
- Participated and took weekly minutes for staff meetings
- Created new accounts and posted checks for incoming groups
- Assisted managers with contracts and banquet orders
- Helped finalize events daily
Education
Bachelor of Science - Management
Purdue University
West Lafayette, IN05.2003
Skills
- Customer Service/Relations
- Organizational Skills
- Business Administration
- Critical Thinking
- Professionalism
- Written Communication
- Senior Leadership Support
- Attention to Detail
- Policy and Procedure Modification
- Event Coordination
- Performance Improvement
- Maintain Continuing Education Requirements
Timeline
Financial/OR Coordinator
Park Pediatric Dentistry
11.2018 - Current
Business Assistant
A New Smile
04.2007 - 02.2010
Event Management Assistant
Indianapolis Marriott East
06.2005 - 04.2007
Bachelor of Science - Management
Purdue University
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