Lindsay Fleming
Girard,OH
Summary
Professional with experience in managing residential environments, possessing strong leadership and conflict resolution skills. Demonstrates solid focus on collaborative team efforts and consistently achieves results. Adept at adapting to changing needs, fostering supportive and secure living atmosphere. Known for reliability, effective communication, and problem-solving abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Resident Supervisor
Community Corrections Association
08.2024 - Current
- Assisted residents in daily living activities to promote independence and well-being.
- Monitored resident behavior and provided support during challenging situations.
- Maintained accurate documentation of incidents, interactions, and services provided to residents.
- Collaborated with staff to implement safety protocols and ensure compliance with regulations.
- Facilitated communication between residents and external service providers for additional support.
- Organized recreational activities to enhance community engagement among residents.
- Facilitated roommate mediations to address issues before they escalated into larger problems.
- Trained new Resident Supervisors on relevant policies and procedures, ensuring consistency in application across the community.
- Handled administrative tasks such as reporting incidents or submitting work orders, maintaining accurate records and ensuring timely resolutions.
- Participated in training sessions to improve skills in crisis intervention and conflict resolution.
Resident Monitor
Safe House
03.2022 - 08.2024
- Maintained accurate documentation of resident interactions and incidents for reporting purposes.
- Strengthened interdepartmental relationships by collaborating closely with case managers, counselors, and other key staff members.
- Monitored visitations to ensure adherence to guidelines, maintaining a safe environment for all parties involved during interactions.
- Coordinated transportation arrangements for residents when necessary while adhering to budgetary constraints.
- Conducted comprehensive intake processes for new residents, ensuring seamless transitions into the program''s structure.
- Handled emergency situations calmly and efficiently, prioritizing resident safety above all else.
- Improved facility cleanliness and orderliness through thorough routine checks and maintenance tasks.
- Offered compassionate support during challenging moments by empathetically addressing emotional needs.
- Upheld strict compliance to facility policies, educating residents on rules and expectations consistently.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
Server/Bartender/Morning Prep Cook
Leos Restaurante
03.2023 - 07.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure smooth food preparation and service flow.
- Resolved customer complaints effectively, fostering positive relationships with patrons.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Warehouse Lead
US Safety Gear
01.2021 - 03.2023
- Led warehouse operations, ensuring efficient workflow and productivity across multiple shifts.
- Coordinated team members to optimize inventory management and order fulfillment processes.
- Implemented safety protocols, resulting in a decrease in workplace incidents and improved compliance.
- Trained new employees on equipment operation, safety standards, and best practices for efficiency.
- Monitored inventory levels, performing regular audits to maintain stock accuracy and reduce discrepancies.
- Analyzed workflow processes, identifying bottlenecks and recommending improvements for operational efficiency.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Oversaw daily operations and shipping and handling processes.
Restaurant Front of House Manager/Server/Server/Sever/Bartender Shift Manager
Chrissys Lake Tavern
08.2016 - 02.2022
- Oversaw daily restaurant operations, ensuring exceptional service and guest satisfaction.
- Trained and mentored front of house staff, enhancing team performance and customer interactions.
- Managed reservations and seating arrangements using POS systems to optimize table turnover.
- Implemented training programs focused on food safety and service standards for new hires.
- Developed staff schedules that improved coverage during peak hours while controlling labor costs.
- Resolved customer complaints promptly, maintaining positive dining experiences and fostering loyalty.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Recruited top talent for front of house positions through networking efforts, job fairs, and social media advertising campaigns.
- Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
- Developed strong relationships with vendors, securing competitive pricing on products and services for the restaurant.
Package Handler
Fed Ex Ground
03.2020 - 01.2021
- Operated conveyor systems to ensure efficient package sorting and delivery.
- Loaded and unloaded packages, maintaining safety protocols throughout processes.
- Collaborated with team members to optimize workflow and reduce processing times.
- Conducted quality checks on packages to ensure accuracy before shipping.
- Trained new hires on operational procedures and safety standards in the facility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Residential Support Staff Member
New Beginnings Behavioral Health
03.2016 - 12.2020
- Facilitated daily living activities for residents, promoting independence and enhancing quality of life.
- Assisted in the development and implementation of individualized support plans for diverse resident needs.
- Maintained a safe and welcoming environment by adhering to health and safety regulations consistently.
- Monitored resident behavior, identifying triggers and implementing strategies to de-escalate challenging situations.
- Trained new staff on best practices for resident interaction, safety protocols, and documentation procedures.
- Supported the development of healthy coping strategies for residents experiencing emotional or behavioral challenges.
- Served as a positive role model to residents, demonstrating appropriate social and interpersonal skills.
- Upheld resident privacy by maintaining confidentiality in all interactions involving sensitive information.
- Assisted residents in achieving personal goals, supporting them through various life challenges and transitions.
- Ensured a safe living environment for residents by adhering to safety protocols and conducting regular safety checks.
- Promoted independence among residents by teaching essential life skills such as budgeting, housekeeping, and time management.
Education
High School Diploma -
Niles Highschool
Niles, OHMedical Assistant Course - Phlebotomy
Ross Medical
Warren, OH09-2013
Skills
- Fostering a positive environment
- Team management
- Policy enforcement
- Meeting coordination
- Meal preparation
- Security procedures
- Client relationship management
- Crisis management
- Resident monitoring
- Teamwork and collaboration
- Time management
Certification
Cognitive based therapy in regards to reducing recidivism
Timeline
Resident Supervisor
Community Corrections Association
08.2024 - Current
Server/Bartender/Morning Prep Cook
Leos Restaurante
03.2023 - 07.2024
Resident Monitor
Safe House
03.2022 - 08.2024
Warehouse Lead
US Safety Gear
01.2021 - 03.2023
Package Handler
Fed Ex Ground
03.2020 - 01.2021
Restaurant Front of House Manager/Server/Server/Sever/Bartender Shift Manager
Chrissys Lake Tavern
08.2016 - 02.2022
Residential Support Staff Member
New Beginnings Behavioral Health
03.2016 - 12.2020
High School Diploma -
Niles Highschool
Medical Assistant Course - Phlebotomy
Ross Medical