Lindsay Friskey
Pinellas Park,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Gap Outlet
08.2022 - 06.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
Assistant Director- Operations
AVEDA Arts and Science Institute
03.2019 - 09.2022
- Day to day operations of school, oversee student grades and attendance and coach to success when needed
- Create academic plans to ensure student success
- Managed Team, payroll, onboarding, HR tasks, including but not limited to, managing PTO, fielding complaints, relieving people of positions
- Ordering of supplies for the school, salon/spa & other items to ensure proper guest and student experience
- Facilitate building maintenance, service contracts and organize events
- Communicate with accounting department to ensure we are meeting budget requirements
- Meet with cosmetology education team to maintain consistency and identify challenges and solutions and support
- Working with student services to comply with all local and state requirements, in addition to the Department of Education, and NACCAS requirements.
Massage Center Manager
Massage Envy
10.2021 - 06.2022
- Managing team schedules, T/O requests, booking appointments, meeting membership sales goals, building team morale, troubleshooting guest challenges, hiring/firing, payroll, general operations, attend training
Operations Manager
AVEDA INSTITUTE CHAPEL HILL
08.2014 - 01.2019
- Lead construction of new build 26,000sq worked closely with PM and architect to ensure all State and Local Guidelines were met based on Cosmetology specifics
- Oversee daily operations, manager of all service contracts, educate students on service wheel and guest care, budget manager, placing retail and back bar orders, Manager for the guest services team, scheduling, hiring, and firing
- Lead team meetings to inspire team, encourage education and team participation in events and education
- Drive sales and increase enrollments through maintaining a safe operational environment for them to learn.
Salon Manager
BEYOND AVEDA SALON AND SPA
06.2012 - 08.2014
- Daily salon Management, created, launched, and managed new loyalty program, project manager for construction addition of spa, created hiring process, developed and rebranded the salon with new logo and marketing, created new spa menu and built spa business through salon promotions and outreach
- Keyholder, cash management, hiring and letting go
- Created and managed student mentor program for Institute students interested in working in the salon and gaining industry knowledge
Educator
AVEDA INSTITUTE ST PETERSBURG
08.2009 - 06.2012
- Student educator including classroom theory, hands-on, clinic floor and guest care
- Clinic and salon floor manager
- Educated students on Aveda service techniques, rituals, the service wheel, and guest’s care
- Create Lesson plans
- Took extensive classes on learning types and communication styles to reach different learner types.
Education
LICENSE in Education -
AVEDA Institute Columbus
Columbus, OH01.2005
Cosmetology License -
AVEDA Institute Columbus
Columbus, OH11.2004
High school diploma or GED -
Union High School
Grand Rapids, MI01.1993
Skills
- Organizational Leadership
- Logistics
- Operation
- Project / Program Management
- Management
- Project Planning
- Project management
- Teaching
- Microsoft Office
- Supervising experience
- Hair styling
- Fundraising
- Human Resources
- Mentoring
- Operations Management
- Team Management
- Change Management
- Process Improvement
- Interviewing
- NACCAS certified
- Board of Cosmetology knowledge
- Education and training are my passion; I am a hands-on learner
- Authorized to work in the US for any employer
- Customer Service
- Team Leadership
- Problem-Solving
Certification
- Cosmetology Educator License
- Cosmetology License
- High School Diploma 1993
Timeline
Operations Manager
Gap Outlet
08.2022 - 06.2024
Massage Center Manager
Massage Envy
10.2021 - 06.2022
Assistant Director- Operations
AVEDA Arts and Science Institute
03.2019 - 09.2022
Operations Manager
AVEDA INSTITUTE CHAPEL HILL
08.2014 - 01.2019
Salon Manager
BEYOND AVEDA SALON AND SPA
06.2012 - 08.2014
Educator
AVEDA INSTITUTE ST PETERSBURG
08.2009 - 06.2012
LICENSE in Education -
AVEDA Institute Columbus
Cosmetology License -
AVEDA Institute Columbus
High school diploma or GED -
Union High School