Lindsay Friskey

Work History

Medical Intake Specialist

Biogenetic Laboratories

07.2024 - 07.2025

Answered phone calls and provided new clients with required paperwork to initiate service.
Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Completed intake assessment forms and filed clients' charts.
Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
Assessed clients' needs and determined eligibility for intake services reached goals of over 40 per week
Trained and supervised new intake staff to deliver high-quality client care.
Enhanced office productivity by handling over 600+ callers per day.

Operations Manager

Gap Outlet

08.2022 - 06.2024

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Increased profit by streamlining operations increase of 20% over hire date

Assistant Director- Operations

AVEDA Arts and Science Institute

03.2019 - 09.2022

Day to day operations of school, oversee student grades and attendance and coach to success when needed
Create academic plans to ensure student success
Managed Team, payroll, onboarding, HR tasks, including but not limited to, managing PTO, fielding complaints, relieving people of positions
Ordering of supplies for the school, salon/spa & other items to ensure proper guest and student experience
Facilitate building maintenance, service contracts and organize events for all locations
Communicate with accounting department to ensure we are meeting budget requirements
Meet with cosmetology education team to maintain consistency and identify challenges and solutions and support
Working with student services to comply with all local and state requirements, in addition to the Department of Education, and NACCAS requirements.

Massage Center Manager

Massage Envy

10.2021 - 06.2022

Managing team schedules, T/O requests, booking appointments,
Meeting membership sales goals and reaching store goals by 25 %
Building team morale, through team meetings with 12+ therapists
Troubleshooting guest challenges
Hiring/firing, payroll, HR dealings
Attend training and trained the team with what I learned
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Operations Manager

AVEDA INSTITUTE CHAPEL HILL

08.2014 - 01.2019

Lead construction of new build 26,000sq worked closely with PM and architect to ensure all State and Local Guidelines were met based on Cosmetology specifics
Oversee daily operations, manager of all service contracts, educate students on service wheel and guest care, budget manager, placing retail and back bar orders, Manager for the guest services team, scheduling, hiring, and firing
Educate and lead more than 200+ students through the AVEDA MISSION each day
Lead team meetings with 16+ members to inspire team, encourage education and team participation in events and education
Drive sales and increase enrollments through maintaining a safe operational environment for them to learn.

Salon Manager

BEYOND AVEDA SALON AND SPA

06.2012 - 08.2014

Led Team meetings of 12+ team members on service wheel and selling
Daily salon Management, created, launched, and managed new loyalty program, project manager for construction addition of spa increased sales by 26%
created hiring process, developed and rebranded the salon with new logo and marketing, created new spa menu and built spa business through salon promotions and outreach
Keyholder, cash management, hiring and letting go
Created and managed student mentor program for Institute students interested in working in the salon and gaining industry knowledge

Educator

AVEDA INSTITUTE ST PETERSBURG

08.2009 - 06.2012

Student educator including classroom theory, hands-on, clinic floor and guest care
Clinic and salon floor manager
Educated students on Aveda service techniques, rituals, the service wheel, and guest’s care
Create Lesson plans
Took extensive classes on learning types and communication styles to reach different learner types.

Summary

Overview

Work History

Medical Intake Specialist

Operations Manager

Assistant Director- Operations

Massage Center Manager

Operations Manager

Salon Manager

Educator

Education

LICENSE in Education - Cosmetology

Cosmetology License - Cosmetology

High school diploma or GED - General

Skills

Certification

Timeline

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Accomplishments

Software

Interests

Languages

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