Lindsay G
TN
Summary
Coach approach to account management, communications, sales, training, services, client relations, and support. Partners with individuals and teams to co-create pathways and protocols for exceeding expectations. Data-driven delight maker! Licensed Esthetician (WI, TN) and National Board Certified Health Coach
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Health & Wellness Coach, Team Leader, Preceptor, Motivational Interviewing Champion
CVS HEALTH / AETNA / ACTIVEHEALTH MANAGEMENT
02.2022 - Current
- Team Leader (14 coaches)
- Preceptor (Onboards new team members)
- Motivational Interviewing Champion
- 136% average productivity, over 98% satisfaction rating
- Conducts telephonic and video clinical coaching assessments and sessions with members to help them achieve and maintain optimal health status
- Provides education for healthy behavior changes according to established protocols
- Partners with members in weight management, quitting tobacco, stress management, nutrition, physical activity, and other healthy lifestyle behavior change programs
- Identifies comorbid conditions, hospitalizations, prescriptions, social determinants of health risks, and other factors that could impact the coaching and provides referrals to support needs of the member outside the scope of the health coaching program
- Supports clinical integration and collaboration on members' care plans in conjunction with other health professionals
- Identified as one of four coaches chosen to support a high risk member population as a result of exceptional documentation
- Awarded responsibility to answer member messages and draft “canned responses.”
- Mentorship program participant
- Completed Company Brand Voice training to bolster communications with members
- Conducts meetings and trainings as needed
Lyricist and music contribution
LYRICIST
01.2010 - Current
- Beasto Blanco, Alice Cooper, Orianthi, Phil Campbell, and more…
Personal Trainer, Yoga/Meditation Instructor, and Lifestyle Wellness Coach
WELLNESS, HEALTH, & FITNESS COACH
01.1999 - Current
- Facilitates in-person and remote sessions, including programming and coaching
- Private and group classes in gym, boutique studio, school, clinical, outdoor, and corporate settings
- Passion for troubleshooting client concerns
- Talent for challenge-solving functional and pain management issues, and weight loss goals
Clinical Talent Acquisition Specialist, Social Media Manager, Content Creator
NEWPORT HEALTHCARE – NEWPORT ACADEMY – NEWPORT INSTITUTE
07.2019 - 02.2022
- Digital Marketing and HR Team member for national mental healthcare brand with multiple responsibilities including ad campaign creation and management, community management, reputation and risk management, recruiting, and recruiting marketing
- Promoted to Clinical Recruiter / Recruiting Marketing Strategist in Jan '21 during rapid nationwide expansion
- Executed triple brand expansion and audience growth across digital platforms
- Cross-department collaboration with Admissions, Human Resources, and Clinical Outreach
- Facilitated enterprise contract fulfillment with global networking site for recruiter software
- Project management of content calendar & graphic asset production, multi-platform ad campaigns, and recruitment strategy for multiple brands
- Strategized and implemented recruiting marketing implementation
- Implementation and onboarding of multiple new tools including iCIMS, TextRecruit, CRM, and more
- Systematically increased followers and engagement for brand via social media and ad campaigns
Yoga Instructor, Research Assistant
VANDERBILT UNIVERSITY SCHOOL OF NURSING
11.2017 - 04.2020
- Yoga and meditation instructor for research studies measuring the effects of hatha yoga on lymphedema in breast cancer patients (Nov 2017 – Feb 2018) and children with cancer (Oct 2019 – Apr 2020)
- Clinical documentation in REDCap
- CITI Certified
Ghost Writer, Content Creator
BUILDING SOCIAL & GOOMI GROUP
01.2016 - 03.2020
- Corporate yoga and meditation instruction
- Webinar content creation and facilitation
- Curriculum development creation
- Blogging and ghostwriting for newsletters, publications, webinars, and website content
Senior Team Support Specialist, Social Media Engagement & Customer Service
THE ESTÉE LAUDER COMPANIES
01.2011 - 01.2019
- Remote online customer service, retail artistry, social media engagement, and leadership for Smashbox Cosmetics (2008 – 2016) and Aveda (Jan 2018 – July 2019)
- Utilized and trained others in multiple software applications for remote work including Live Person, Sprinklr, When I Work, G-Suite, Microsoft Office, and Zendesk
- Leadership role for Smashbox included communication, training, scheduling, monitoring, reporting, mentoring, providing feedback, and developing talent
- Co-creation of sales initiatives and protocols for Smashbox chat team
- Co-creation of systems/procedures documents and facilitation of onboarding for Aveda
Writer/Editor/Brand Manager/Social Media
WANNADO, STYLE HOME PAGE, ONMILWAUKEE
01.2010 - 01.2019
- Various remote writing-based positions in digital media using WordPress, Zoho, Dropbox, Slack, MailChimp, G-Suite, Office, and Zoom
- Brand management, project management, editing, content creation, and social media for Nashville's “Things to Do” website (April 2018 – Jan 2019)
- Content creation for Nashville lifestyle website (2015 – 2016)
- Featured Blogger for Milwaukee EPPY-winning website (2011 – 2016)
Wellness Director
JOURNEY PURE AT THE RIVER
08.2016 - 01.2017
- Wellness Director at holistic, residential mental health recovery, substance abuse, and addiction treatment center in a farm/ranch setting
- Created and delivered original wellness curriculum
- Designed and implemented nutrition programming
- Designed and delivered direct yoga, exercise, and meditation classes
- Documentation of sessions with individual patient goal planning
- Participation in clinical meetings and patient treatment protocol development
- Staff wellness support, meditation sessions, corporate wellness
- Clinical documentation in KIPU
Substitute Teacher
LOS ANGELES UNIFIED & WASHOE COUNTY SCHOOL DISTRICTS
09.2001 - 09.2003
- Day-to-day and long-term assignments in mainstream and special education elementary schools
- Long-term assignment in “Autistic Special Day Class,” “Resource Specialist Room,” and “Developmental Disabilities” Residential School
Education
Bachelor of Arts -
MARQUETTE UNIVERSITY
Milwaukee, WISkills
- Electronic medical records management
- Software implementation
- Effective communication
- Remote work proficiency
- Effective organization
- Cosmetic and personal care expertise
- Health & Wellness
- Customer Service
- Sales
- Project Management
- Training & Onboarding
- Coaching
- Relationship Building
- Program Development
Certification
- NBHWC Board Certified Health & Wellness Coach
- Wellcoaches Health & Well-Being Coach Certification
- American College of Lifestyle Medicine Certified Lifestyle Medicine Coach
- University of Arizona HealthCare Partnership Nicotine Dependence Treatment Continuing Education & Certification program: Basic Tobacco Intervention Skills Certification for Medical & Allied Health Professionals
- American Heart Association Basic Life Support (AHA BLS)
- Culinary Health Education Fundamentals (CHEF) Coaching
- Diversity Recruiting – Inclusive Recruiting
- The Beloved Community (Dr. Gloria Morrow)
- Yoga Alliance E-RYT 200 Yoga Instructor
- Meditation
- ACE Personal Trainer
- ACE Fitness Nutrition Specialist
- CETI Cancer Exercise Specialist
- Yoga Ed Trauma-Informed Yoga for Youth
- Yoga for Trauma
- Y12SR Yoga for 12-Step Recovery
- ACE Special Populations
- Innovative Body Solutions Resistance Stretching
- Functional Movement
- Madd Dogg Athletics Spin
- Balletone
- ACE Clinical Exercise Specialist
- TRX
- ACE Pre and Post Natal Fitness
- Todd Durkin Boot Camp
- ACE Boomers and Beyond
- Peter Twist Athletic Training
- Madd Dogg Principles for Effective Weight Loss
- Insured
- Licensed Esthetician (TN and WI)
Timeline
Health & Wellness Coach, Team Leader, Preceptor, Motivational Interviewing Champion
CVS HEALTH / AETNA / ACTIVEHEALTH MANAGEMENT
02.2022 - Current
Clinical Talent Acquisition Specialist, Social Media Manager, Content Creator
NEWPORT HEALTHCARE – NEWPORT ACADEMY – NEWPORT INSTITUTE
07.2019 - 02.2022
Yoga Instructor, Research Assistant
VANDERBILT UNIVERSITY SCHOOL OF NURSING
11.2017 - 04.2020
Wellness Director
JOURNEY PURE AT THE RIVER
08.2016 - 01.2017
Ghost Writer, Content Creator
BUILDING SOCIAL & GOOMI GROUP
01.2016 - 03.2020
Senior Team Support Specialist, Social Media Engagement & Customer Service
THE ESTÉE LAUDER COMPANIES
01.2011 - 01.2019
Lyricist and music contribution
LYRICIST
01.2010 - Current
Writer/Editor/Brand Manager/Social Media
WANNADO, STYLE HOME PAGE, ONMILWAUKEE
01.2010 - 01.2019
Substitute Teacher
LOS ANGELES UNIFIED & WASHOE COUNTY SCHOOL DISTRICTS
09.2001 - 09.2003
Personal Trainer, Yoga/Meditation Instructor, and Lifestyle Wellness Coach
WELLNESS, HEALTH, & FITNESS COACH
01.1999 - Current
Bachelor of Arts -
MARQUETTE UNIVERSITY
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