Lindsay Gacayan
SAN MARCOS,TX
Summary
Dependable lead server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. With extensive history of both customers and employees in different situations along with quick and effective decision making, can incorporate those same skills in the work place of a successful HR assistant. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance.
Overview
6
6
years of professional experience
Work History
Lead Server
Foo Gui LLC (Wok N Roll)
07.2017 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Proficient in computer skills.
Education
High School Diploma -
Admiral Arthur W Radford High School
Honolulu, HI05.2016
Bachelor of Arts - Criminal Justice
Texas State University
San Marcos, TX05.2023
Skills
- Fluent in Tagalog
- Application Tracking
- Compile Reports
- Orient New Employees
- Disciplining Employees
- Mediation Expertise
- Training Employees
- Transcribing Meetings and Messages
- Workforce Planning
Languages
Tagalog
Native or Bilingual
Timeline
Lead Server
Foo Gui LLC (Wok N Roll)
07.2017 - Current
High School Diploma -
Admiral Arthur W Radford High School
Bachelor of Arts - Criminal Justice
Texas State University
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