Lindsay Gaiters

Managed daily store operations including customer service, inventory management, and staff scheduling

• Facilitated and developed a team of employees in a rapidly evolving environment, ensuring top-tier performance levels through mentorship, training, and effective resource allocation.
• Led a diverse team of individuals, fostering collaboration and driving results.
• Addressed customer issues to ensure satisfaction, thus increasing sales
• Analyzed market trends to identify opportunities for product expansion or improvement
• Implemented strategic marketing initiatives to drive revenue growth
• Governed daily cash handling procedures, managing tills, and reconciling discrepancies as necessary
• Managed scheduling for store shifts to achieve adequate staffing and eliminate over-scheduling.
• Delegated tasks based on team strengths and individual talents to optimize floor coverage and service levels
• Led teams in planning, implementing, and executing merchandising and operating initiatives to streamline business effectiveness
• Maintained current graphics, signage, and other related sales collateral
• Developed new and creative solutions to increase sales through effective window displays and interior layouts
• Developed creative visual merchandising campaigns to focus on selling dormant stock to implement storage for new product flow
• Presented updated floor plans and design strategies to store corporate
• Implemented corporate visual standards via planogram updates, emails, and verbal feedback
• Organized engaging front-facing displays to capture customer interest and drive revenue growth
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Ensured each associate met shipment box times promptly to ensure proper product flow within the store
• Recruited, interviewed, and onboarded top-qualified candidates.
• Trained associates on register sales, customer loyalty capture, sale floor behaviors, and back-of-house operating systems
• Executed merchandise floor-set updates in alignment with company visual standards
• Provided personalized fitting services to ensure customers found the correct style to fit their individual needs, thus driving sales and increasing customer satisfaction
• Enhanced conversion metrics by streamlining the customer journey and enhancing product recommendations
• Developed and implemented standard operating procedures to ensure efficient workflow
• Maintained accurate records of employee attendance and performance reviews
• Prepared reports on operational performance metrics and presented them to the corporation in each sales segment
• Supervised warehouse activities such as loading and unloading shipments, picking orders, and packing items for shipment
• Developed work schedules according to budgets and workloads, covering priority tasks
• Developed processes for tracking inventory and supply levels to prevent stock-outs or overstocking
• Implemented new sales strategies that increased monthly revenue
• Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
• Managed inventory loss prevention objectives.
• Utilized RFID systems to control and count inventory levels

• Refilled inventory items and stock sales floor
• Fulfilled orders sent on mobile store devices from sales associates for customer fulfillment in front of the house
• Inspected items for damage or defects before placing them on store shelves
• Assisted in preparing promotional displays for upcoming sales events
• Verified that all items were properly labeled with accurate information regarding size, color, and quantity
• Executed tasks for inventory management such as cycle counts utilizing mobile RFID scanners for physical inventories
• Organized back-of-house storage areas to maximize efficiency
• Collaborated with the front-of-house manager to ensure seamless coordination between the front and back-of-house operations
• Collaborated with team members to achieve store goals and objectives through effective communication and teamwork
• Managed inventory levels to ensure product availability for customers while minimizing overstock or out-of-stock product availability situations

• Conducted skin analysis to provide customers with personalized skincare regimens
• Provided customers with product advice and recommendations based on their individual needs
• Conducted thorough consultations with clients to understand their vision and preferences
• Collaborated with mentors to create visually appealing displays while increasing product visibility
• Maintained a clean and organized work area, including display counters, shelves, testers, and demonstration tools
• Built strong relationships with clients through exceptional customer service, resulting in a loyal customer base and an increased customer retention rate
• Conducted product demonstrations and tutorials to showcase the application techniques and features of various beauty products
• Contributed ideas for promotional events or marketing campaigns to increase conversion metrics
• Scheduled customer appointments and rearranged individual time slots
• Built customer loyalty and retention by delivering excellent shopping experiences

• Tracked sales data daily to ensure accurate inventory levels
• Monitored store performance and identified areas of improvement
• Analyzed weekly sales reports to identify trends and areas of opportunity
• Gained extensive knowledge of handbag styles, materials, and trends through hands-on experience and training
• Implemented loss prevention measures to protect against theft and fraud
• Utilized point-of-sale systems accurately to process transactions efficiently and quickly to maintain accurate records of sales activities
• Developed personalized recommendations based on individual customer needs, resulting in increased sales in repeat purchases
• Trained new associates in product knowledge, sales techniques, and customer service best practices
• Increased overall store revenue through effective cross-selling initiatives
• Aided in the planning and execution of store events, resulting in increased customer engagement and brand awareness
• Maintained a clean and organized sales environment, ensuring all products were properly stocked and displayed
• Conducted regular inventory audits to identify discrepancies or potential loss prevention issues utilizing RFID mobile scanner

• Maximized sales by aiding customers in the selection and purchase of products through personalized shopping experiences
• Utilized product knowledge to determine customer regimens while providing recommendations of suitable beauty products based on the customer's individual needs
• Advised in creating visually appealing environments by utilizing different marketing displays
• Aided in opening and closing procedures including counting money drawer contents at the beginning and end of shift
• Demonstrated extensive knowledge of skincare, makeup, and hair care products to inform clients about benefits and usage of each product
• Participated in training programs provided by Ulta to enhance product knowledge to stay up to date on new product launches
• Consistently met or exceeded monthly sales goals through effective client engagement strategies
• Developed strong product knowledge across multiple brands to provide comprehensive recommendations to clients
• Assembled products according to changing daily work orders and specific customer needs
• Met production targets and tight deadlines by collaborating closely with team members

Trained new associates to business standards to drive exceptional customer experiences

• Ensured all store operations were carried out according to business procedures and standards
• Managed cash registers and product merchandising
• Established effective processes daily to ensure efficient workflow throughout each business day
• Assessed each team member's skillsets to help drive optimal efficiency while assigning tasks according to each department
• Developed annual goals for each department based on market trends and competitor analysis
• Implemented safety protocols within the workplace to ensure maximum safety
• Enforced team adherence to safety regulations and protocols
• Maintained accurate records of team attendance and documented disciplinary actions
• Tracked orders and notified customers of status or potential delays
• Led improvement initiatives to advance operational efficiencies and increase revenue

• Coordinated staff to ensure a clean, safe work environment.
• Greeted customers promptly to provide an excellent customer service experience while also maintaining a high level of satisfaction
• Handled and completed large food orders promptly
• Aided in orientation for new associates on customer service, product knowledge, and cash handling techniques
• Coached mentors on interactions with customers to drive exceptional customer service
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Tracked receipts, employee hours, and inventory control
• Outlined menu items and suggested appropriate options for food allergy concerns
• Restocked supplies during downtime to continue meeting customer demand for products and services
• Supervised set up of banquet food stations and coordinated service to multiple dining areas
• Processed food orders sent to the back of house area for preparation utilizing digital POS operating systems