Lindsay Gamble
Grayson
Summary
Healthcare management professional with comprehensive background in overseeing medical office functions. Proven expertise in improving operational efficiency and fostering collaborative work environment. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.
Overview
16
16
years of professional experience
Work History
Medical Office Manager
Village Medical
12.2021 - 06.2023
- Staff Management: Hiring, training, and supervising administrative and medical staff, such as receptionists, nurses, medical assistants, and other non-clinical personnel. Practice managers also handle scheduling and ensure proper staffing levels.
- Financial Oversight: Managing the practice's finances, including budgeting, billing, collections, payroll, and ensuring proper insurance reimbursements. They may also oversee financial reports and ensure compliance with healthcare regulations.
- Operations and Workflow Management: Ensuring that patient care and office workflows are efficient, including managing patient appointments, medical records, and ensuring that staff follows proper procedures.
- Compliance and Regulations: Ensuring the practice complies with healthcare regulations, such as HIPAA (Health Insurance Portability and Accountability Act) and other local, state, or federal laws regarding healthcare.
- Patient Experience: Improving patient satisfaction by addressing patient concerns, managing the office environment, and ensuring quality patient care and services are delivered effectively.
- Insurance and Billing: Handling the submission of claims, working with insurance companies, and following up on outstanding balances. Practice managers also ensure that the practice’s billing processes are efficient and accurate.
- Strategic Planning and Growth: Collaborating with healthcare providers (e.g., physicians) to plan the practice's growth, including marketing strategies, improving patient retention, and expanding services offered.
- Technology and Systems Management: Overseeing the implementation and management of Electronic Health Record (EHR) systems, appointment scheduling software, and other tools that enhance practice efficiency and data security.
Advanced Certified Medication Aide
Oaks at Pooler
12.2019 - 11.2021
- Administering Medications: CMAs are responsible for administering oral, topical, and sometimes injectable medications to patients, according to prescribed schedules and dosages.
- Monitoring Patient Reactions: CMAs observe and report any adverse reactions or side effects of medications to the supervising nurse or physician.
- Assisting with Medication Management: They help in preparing, organizing, and documenting medications, ensuring that they are stored properly and that the medication record is accurately maintained.
- Recording Medication Administration: CMAs document each medication given, including the time, dosage, and method of administration, in the patient's medical records.
- Patient Education: CMAs may provide patients with information about their medications, such as how to take them, potential side effects, and the importance of adhering to the prescribed regimen.
- Maintaining Patient Safety: Ensuring patient safety by following protocols for administering medications and performing tasks such as checking for medication allergies, verifying patient identity, and monitoring for drug interactions.
- Assisting with Vital Signs: Some CMAs may assist with checking and recording vital signs such as blood pressure, heart rate, and temperature, as they relate to the effects of medications.
Surgical Coordinator
Millenium Eye
03.2013 - 11.2019
- Scheduling Surgeries: Coordinating with surgeons, patients, and medical staff to arrange surgery dates and times, ensuring that all necessary preparations are in place.
- Patient Communication: Informing patients about pre-surgery instructions, follow-up appointments, and answering any questions they may have about the surgical process.
- Preparing Surgical Information: Ensuring that all medical records, test results, and necessary documentation are up-to-date and available for the surgical team.
- Liaising with Insurance: Working with insurance companies to obtain pre-authorization and confirm coverage for surgeries.
- Maintaining Surgical Equipment and Supplies: Ensuring that the required surgical instruments, supplies, and equipment are available and sterile.
- Post-surgery Follow-up: Coordinating post-surgical care, including scheduling follow-up appointments and ensuring the patient’s recovery is progressing.
- Administrative Tasks: Handling billing, keeping track of surgery schedules, and assisting with the management of surgical staff.
Education
High School Diploma -
Lakewood High School
Lakewood, NJ06-2007
Skills
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
- Medical practice operations
- Insurance eligibility and verification
- Team leadership
- EMR software
- Attention to detail
- Medical records administration
- Healthcare compliance
- Medical terminology
Certification
- Certified Nursing Assistant (CNA)
- Basic Life Support Certification (BLS)
- First Aid Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Medical Office Manager
Village Medical
12.2021 - 06.2023
Advanced Certified Medication Aide
Oaks at Pooler
12.2019 - 11.2021
Surgical Coordinator
Millenium Eye
03.2013 - 11.2019
- Certified Nursing Assistant (CNA)
- Basic Life Support Certification (BLS)
- First Aid Certification
High School Diploma -
Lakewood High School
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