Experienced with operational management, strategic planning, and process optimization. Utilizes effective leadership techniques to drive team performance and operational improvements. Excellent at enhancing business productivity and fostering efficient workflows.
Overview
25
25
years of professional experience
Work History
Vice President of Operations
Golden Years Financial Advisors
02.2018 - Current
Apply problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Develop and manage all operational spreadsheets to ensure the highest office efficiency while reducing mistakes and missed opportunities.
Streamline operations by identifying inefficiencies and implementing process improvements.
Support all employees for optimal performance.
Enhance client satisfaction by developing and implementing strategies to improve service quality.
Manage administrative assistants and the sales team to ensure seamless collaboration for optimal business outcomes.
Support the Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
Identify opportunities to improve business workflows and productivity.
Facilitate the semiannual team planning sessions and workshops.
Interact with clients to build connections and nurture relationships.
Marketing management from design to implentation to end result.
Owner/Invitation Designer
Easy Made Invitations
05.2014 - 02.2018
Created handcrafted invitations and wrote a detailed blog to guide others in making their own, combining design inspiration with step-by-step tutorials.
Sold custom-designed invitations for birthdays, baby showers, and other special occasions through an online platform, fulfilling and shipping orders to customers worldwide.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
Owner/Interior Designer
Inside Out Design, Inc.
06.2000 - 05.2009
After earning a degree in Interior Design with a focus on architectural design, I created over 100 comprehensive sets of custom home plans tailored to individual client needs.
Collaborated closely with clients to develop efficient, personalized home designs that aligned with their vision and needs—while staying within budget constraints.
Managed day-to-day business operations.
Implemented marketing strategies to attract new clients.
Managed financial aspects of the business, including budgeting and financial reporting.