Lindsay Gatchalian
Abilene,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Docomo Pacific
07.2022 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Call Center Representative
Docomo Pacific
04.2022 - 07.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Processed debit and credit card and electronic check payments.
Loyalty Care Representative
Imperial Pacific Resort Hotel
11.2019 - 03.2020
- Improved customer retention rates by providing personalized assistance to loyalty program members.
- Provided exceptional service to customers, resulting in positive feedback and increased loyalty program referrals.
- Accurately and efficiently perform data entry tasks through automated computer systems in association with the Rewards Club Program.
- Developed new strategies for customer retention activities.
Retail Sales Associate /Retail Cashier
Tommy Hilfiger
07.2018 - 06.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Student Nurse Intern
Take Care FHP
01.2019 - 04.2019
- Improved patient care by assisting Registered Nurses with daily tasks and procedures.
- Supported the nursing staff by efficiently completing administrative tasks such as updating patient records and charting vital signs.
- Developed strong communication skills through frequent interaction with patients, families, physicians, nurses, and other healthcare professionals involved in the care process.
- Managed patient flow, ensuring smooth transitions between departments and minimizing wait times for optimal patient satisfaction.
Education
High School Diploma -
George Washington High School
Guam05.2019
Skills
- Attention to Detail
- Team Player
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft
- Customer Service
Certification
Certificate of Mastery for Nursing
ACT WorkKeys National Career Readiness Certificate (NCRC)
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Docomo Pacific
07.2022 - 01.2024
Call Center Representative
Docomo Pacific
04.2022 - 07.2022
Loyalty Care Representative
Imperial Pacific Resort Hotel
11.2019 - 03.2020
Student Nurse Intern
Take Care FHP
01.2019 - 04.2019
Retail Sales Associate /Retail Cashier
Tommy Hilfiger
07.2018 - 06.2019
High School Diploma -
George Washington High School
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