Lindsay Gibson
Madison,WV
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Accounting Assistant
Kroger
Danville, West Virginia
05.2020 - Current
- Assisted in the preparation of monthly financial statements and reports.
- Assisted with payroll processing by entering employee hours into the system.
- Prepared daily cash flow statements for management review.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Received and recorded cash, checks and transfers.
Customer Service Representative
Kroger
Danville, West Virginia
05.2020 - Current
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Picking Lead
Kroger
Danville, West Virginia
05.2020 - Current
- Completed orders in a timely manner.
- Developed positive relations with repeat customers.
- Packaged orders accurately and responsibly, so as not to damage or cross-contaminate.
- Lead a 4-6 person department, including training.
- Accurate schedule making.
- Time management skills in a high stress environment.
Education
High School Diploma -
Van High School
Van, WV06-2017
Skills
- Customer Service
- Bookkeeping
- Cash Flow Management
- Scheduling
- Order Fulfillment
- Complaint Handling
- Conflict Mediation
- Quality Control
- Prioritization
- Adaptive team player
- Positive and professional
- Problem Resolution
- Team Development
- Typing proficiency
Timeline
Accounting Assistant
Kroger
05.2020 - Current
Customer Service Representative
Kroger
05.2020 - Current
Picking Lead
Kroger
05.2020 - Current
High School Diploma -
Van High School
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