Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Lindsay Gladden

Palmdale,CA

Summary

Compassionate personal care professional with a strong track record of high productivity and efficient task completion. Expertise in elderly support, disability care, and health monitoring, leveraging empathy and effective communication to enhance client well-being. Proven ability to manage time effectively while providing exceptional care. Career goal focused on advancing skills in holistic health practices to further improve client outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Live-In Caregiver

IHSS
Palmdale, CA
10.2012 - Current
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Encouraged clients to participate in activities that stimulate mental awareness or physical well-being.
  • Managed household duties such as grocery shopping, running errands, paying bills and arranging for services such as repairs or maintenance of the home.
  • Worked with cross-functional teams to achieve goals.
  • Provided daily assistance with personal care such as bathing, dressing and grooming.
  • Assisted clients with maintaining good personal hygiene.
  • Assisted clients with paying bills, scheduling appointments and making phone calls.
  • Contacted medical providers on behalf of clients to follow up on appointments.

Administrative Assistant

Twyla's Taxes
Palmdale, CA
01.2022 - 04.2023
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Answered questions from customers regarding products and services offered by the company.
  • Developed and maintained filing systems for confidential documents and records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Managed database systems containing customer contact information.

Certified Tax Preparer

Liberty Tax Service
Palmdale, CA
01.2020 - 04.2021
  • Compiled data from various sources into a single document for submission to the IRS or other taxing authorities.
  • Analyzed information and assessed liabilities and deductions according to relevant tax code.
  • Reviewed financial documents for accuracy before submitting to the IRS.
  • Communicated with federal and state tax agencies to obtain best resolution for clients.
  • Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
  • Attended continuing education classes regularly to stay up-to-date on changes in tax laws.
  • Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
  • Conducted client interviews to gather necessary documentation and information for tax preparation.

Merchant Teller

Bank of America
Palmdale, CA
12.2012 - 01.2014
  • Processed deposits, withdrawals, loan payments, cash advances, transfers and check cashing.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Performed various administrative tasks such as filing documents or entering data into databases.
  • Balanced the teller drawer daily by counting the cash and reconciling to the computer-generated proof sheet.
  • Delivered exceptional service to customers in person or over telephone.
  • Participated in training sessions on new products or services offered by the bank.
  • Maintained confidentiality of all customer records in compliance with banking regulations.

Education

Cosmetology License - Cosmetology

American Beauty College
Palmdale, CA
07-2024

Tax Preparer License - Certified Tax Preparer

Liberty Tax Services
Palmdale, CA
12-2019

High School Diploma -

Washington Prep High School
Los Angeles, CA
05-2000

Skills

  • Service Excellence
  • Direct Patient Care Provider
  • Prioritization and Scheduling
  • Effective Communication
  • Support for Individuals with Disabilities
  • Ongoing Efficiency Enhancement
  • Active Listener
  • Client Relationship Enhancement
  • Mental Health Awareness
  • Effective Multitasking
  • Comprehensive Patient Support

Affiliations

  • Resin Art
  • Cosmetology (all things beauty)
  • Nails

Certification

  • Registered Tax Preparer License
  • Cosmetology License

References

References available upon request.

Timeline

Administrative Assistant

Twyla's Taxes
01.2022 - 04.2023

Certified Tax Preparer

Liberty Tax Service
01.2020 - 04.2021

Merchant Teller

Bank of America
12.2012 - 01.2014

Live-In Caregiver

IHSS
10.2012 - Current

Cosmetology License - Cosmetology

American Beauty College

Tax Preparer License - Certified Tax Preparer

Liberty Tax Services

High School Diploma -

Washington Prep High School

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