Lindsay Gorton
Willis,TX
Overview
12
12
years of professional experience
Work History
Installations Planner
Linde
09.2019 - Current
- Coordinate logistics for installations and removals of bulk cryogenic systems
- Contracted new crane company resulting in yearly savings of ~$90M for Customer Service business unit
- Developed and implemented electronic/mobile file sharing process and provided training for office personnel and technicians resulting in 50% time reduction in returning paperwork
- Manage account creation, work orders, customer equipment records, PO creation and billing processes
- Order and reserve equipment for installation and maintenance projects, and manage capital equipment inventory on site
Sales Support Specialist
Linde
07.2017 - 08.2019
- Reported and analyzed ~$20MM monthly sales data for US South Region
- Developed process improvement for monthly reclassification of expenses
- Assisted in creation of yearly region sales plan for ~$250MM business unit
- Contract and customer database management, billing resolution, quarterly pricing increase process, assisted Sales Team as needed
Customer Care Associate
Linde
01.2016 - 06.2017
- Processed expense reports and monitor timesheets for the Southwest Service Center technicians
- Received 2016 Special Recognition Award for going above and beyond
- Maintained Service Center budget
- Oversaw daily administrative office operations
IT Help Desk Team Lead
Paramount Residential Mortgage Group
02.2015 - 07.2017
- Managed team of five Tier 1 and 2 Support Specialists
- Assisted in the configuration and maintenance of the support desk system
- Acted as a liaison between customers and internal technical staff to assure accurate problem resolution
- Created and updated support desk training documentation
Technical Services Coordinator
PixelMags
06.2013 - 06.2014
- Managed team of five Technical Specialists to ensure all internal technical inquiries were resolved in a timely manner
- Reduced resolve time of internal technical support tickets by 60%
- Operated as project manager for the development of new products and services
- Met with clients and delivered presentations on existing products and services
Publishing Account Specialist
PixelMags
06.2011 - 06.2013
- Managed team of three Production Assistants responsible for publishing magazine content via online delivery software
- Selected to visit UK office and learn app build process
- Maintained publisher accounts for large publications such as Lowe’s Creative Ideas and Hearst Magazines titles to include Cosmopolitan, Elle and Men’s Health
- Developed training documentation and responsible for training of new employees
Education
BBA - Business Management
Texas State University
San Marcos, TX05.2010
Skills
- Attention to Detail
- Collaboration
- Communication Skills
- Customer Service
- Innovation
- MS Office
- Multitasking
- Process Improvement
- Supplier Relationship Management
- Technical
Timeline
Installations Planner
Linde
09.2019 - Current
Sales Support Specialist
Linde
07.2017 - 08.2019
Customer Care Associate
Linde
01.2016 - 06.2017
IT Help Desk Team Lead
Paramount Residential Mortgage Group
02.2015 - 07.2017
Technical Services Coordinator
PixelMags
06.2013 - 06.2014
Publishing Account Specialist
PixelMags
06.2011 - 06.2013
BBA - Business Management
Texas State University