Lindsay Goude
Melbourne
Summary
Dynamic Office Manager at Private Care with a proven track record in enhancing customer service and streamlining operations. Skilled in organizational strategies and maintaining confidentiality, I successfully improved client satisfaction through effective feedback systems and fostered a positive workplace culture, ensuring seamless office administration and team productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Private Care
03.2022 - 03.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
COTA-L
Genesis Rehabilitation Services
04.2014 - 05.2021
- Assisted patients in achieving greater independence through adaptive equipment training and environmental modifications.
- Worked collaboratively with interdisciplinary team members to develop and implement comprehensive patient care plans.
- Utilized standardized assessments within scope of practice to measure baseline functioning levels of patients before initiating therapy services.
- Provided ongoing support to patients during their recovery journey by addressing any concerns or barriers they may face during the rehabilitation process.
- Evaluated patient progress regularly, adjusting treatment plans based on changing needs and goals.
- Educated families and caregivers on strategies to support sustained improvement in daily living activities.
- Delivered high-quality care by continuously refining treatment methods based on evidence-based practice principles.
- Collaborated with supervising occupational therapists for improved treatment planning and intervention strategies.
- Coordinated schedules with therapy staff for seamless patient transitions between sessions or appointments.
- Prioritized patient safety by adhering to proper body mechanics, infection control protocols, and other facility guidelines during all therapy sessions.
- Utilized effective communication skills to present recommendations to patients, families, and other healthcare professionals in a clear and concise manner.
- Maintained thorough documentation of patient treatments, assessments, and progress for accurate record keeping and communication with interdisciplinary team members.
- Promoted professional growth by attending conferences, workshops, seminars, and maintaining currency on industry trends and best practices.
- Developed personalized home programs for patients to promote continued skill development outside of therapy sessions.
- Served as an advocate for patients within the healthcare system by communicating their needs effectively with other professionals involved in their care plan.
- Participated in team meetings to discuss patient progress, address concerns, and develop collaborative approaches for optimal care.
- Ensured adherence to facility policies, procedures, regulations as well as compliance with state licensing requirements for COTALs.
- Contributed to a positive rehabilitation environment by fostering strong relationships with patients, families, staff members, and referring providers.
- Enhanced patient outcomes by implementing individualized therapeutic interventions and techniques.
- Monitored patients' performance in therapy activities by providing instruction and encouragement.
- Implemented activities of daily living skills to maximize patients' functions and restore independence.
- Conducted occupational-focused interviews of incoming patients.
- Used Software to maintain accurate documentation of patient progress toward goals.
- Assisted OTs with implementing Number individual treatment plans to help patients function independently.
- Implemented and modified interventions teach patients how to live within limits of capabilities.
- Helped determine realistic treatment goals and adjusted steps based on patient progress.
- Educated patients and families on conditions, treatments and home exercises.
- Maintained and promoted positive attitude toward clients and treatment programs.
- Administered tests to assess nature of disabilities and limits of function and personal capacities.
Education
Associate Of Science - OTA
Keiser University
Fort Lauderdale, FL12.2012
Diploma - General Studies
Eau Gallie High School
Melbourne, FL05.2005
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Certification
NBCOT
OTA
Languages
English
Full Professional
Timeline
Office Manager
Private Care
03.2022 - 03.2024
COTA-L
Genesis Rehabilitation Services
04.2014 - 05.2021
Associate Of Science - OTA
Keiser University
Diploma - General Studies
Eau Gallie High School
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