Lindsay Graham
Warranty Admin
Odessa,MO
Summary
- An enthusiastic, hard worker, quick learner that is excellent with communication. A natural ability to be a self starter, be self motivated and strive for meeting the goal or expectations in a timely and efficient way. Faith driven individual that takes pride in helping others and going above and beyond to make people happy and keep a smile on everyone's face. Also, a problem solver with a niche for using data and providing an analytical conclusion; pays attention to detail and energetic.
- Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 3 years of related experience.
Overview
15
15
years of professional experience
Work History
Caregiver (Personal Care and Service)
All About You Healthcare Services
09.2023 - 01.2024
- Transport clients to locations outside home, such as to physicians offices or on outings, using motor vehicle
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Provide clients with communication assistance, typing their correspondence or obtaining information for them
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses or physiotherapists.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Warranty Admin
Camping World, Inc.
03.2021 - 08.2023
- Maintained high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Monitored factory recalls and announcements to stay on top of changes.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Processed claim paperwork and followed up on missing information to complete processing.
- Maintained detailed service and customer records.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Streamlined warranty process for increased efficiency and faster claim resolutions.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Assisted in training new staff members on warranty procedures, contributing to well-informed team capable of handling complex claims efficiently.
- Gathered paperwork and contacted customers to book appointments.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
- Identified areas of improvement within warranty administration process, implementing changes that led to increased efficiency and cost savings for company.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
- Educated customers on their vehicle''s warranty coverage, resulting in enhanced customer experience and trust.
- Implemented effective communication strategies between departments, fostering collaborative environment that improved overall workflow within company.
- Promoted transparency with customers by providing detailed explanations of their vehicle''s warranty coverage during on-boarding process.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Calculated adjustments, premiums and refunds.
- Processed and recorded new policies and claims.
- Verified client information by analyzing existing evidence on file.
- Modified, updated and processed existing policies.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Coordinated with contracting department to resolve payer issues.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Collected premiums and issued accurate receipts.
- Determined appropriateness of payers to protect organization and minimize risk.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Maintained confidentiality of patient finances, records, and health statuses.
Production Assistant (Arts)
Kustom Signs
08.2018 - 04.2020
- Separate products according to weight, grade, size, or composition of materials used to produce them
- Place products in equipment or on work surfaces for further processing, inspecting, or wrapping
- Mix ingredients according to specified procedures or formulas
- Remove products, machine attachments, or waste material from machines
- Measure amounts of products, lengths of extruded articles, or weights of filled containers to ensure conformance to specifications
- Observe equipment operations so that malfunctions can be detected, and notify operators of any malfunctions
- Mark or tag identification on parts
- Count finished products to determine if product orders are complete
- Help production workers by performing duties of lesser skill, such as supplying or holding materials or tools, or cleaning work areas and equipment
- Wash work areas, machines, equipment, vehicles, or products
- Pack and store materials and products
- Tie products in bundles for further processing or shipment, following prescribed procedures
- Position spouts or chutes of storage bins so that containers can be filled
- Lift raw materials, finished products, and packed items, manually or using hoists
- Load and unload items from machines, conveyors, and conveyances
- Signal coworkers to direct them to move products during production process
- Transfer finished products, raw materials, tools, or equipment between storage and work areas of plants and warehouses, by hand or using hand trucks or powered lift trucks
- Thread ends of items such as thread, cloth, and lace through needles and rollers, and around take-up tubes
- Record information, such as number of products tested, meter readings, or dates and times of product production.
- Completed wide range of tasks in diverse filming areas to support operations.
Bank Teller
Bank of Odessa
12.2008 - 04.2015
- Process and maintain records of customer loans
- Prepare and verify cashier's checks
- Count, verify, and post armored car deposits
- Compute financial fees, interest, and service charges
- Monitor bank vaults to ensure cash balances are correct
- Carry out special services for customers, such as ordering bank cards and checks
- Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Obtain and process information required for provision of services, such as opening accounts, savings plans, and purchasing bonds
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Resolve problems or discrepancies concerning customers' accounts
- Receive and count daily inventories of cash, drafts, and travelers' checks
- Examine checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments, and legality of documents
- Issue checks to bond owners in settlement of transactions
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines
- Inform customers about foreign currency regulations and compute transaction fees for currency exchanges
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due
- Identify transaction mistakes when debits and credits do not balance
- Order supply of cash to meet daily needs
- Sort and file deposit slips and checks
- Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
- Arrange monies received in cash boxes and coin dispensers according to denomination
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or Federal Reserve Bank
- Perform clerical tasks, such as typing, filing, and microfilm photography.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
Education
Associate of Arts - ACCOUNTING
Metropolitan Community College Longview
Lee's Summit, MO08.2011
Skills
- Customer Service (15 years)
- Data Entry (10 years)
- Computer Skills (15 years)
- Claims Processing (3 years)
- Warranty Analysis (3 years)
- Paperwork Processing (10 years
- Recordkeeping skills (10 years)
- Complaint Handling (10 years)
- Information Verification (10 years)
- Attention to Detail (10 years)
- Documentation skills (10 years)
- Data Entry Software (10 years)
Timeline
Caregiver (Personal Care and Service)
All About You Healthcare Services
09.2023 - 01.2024
Warranty Admin
Camping World, Inc.
03.2021 - 08.2023
Production Assistant (Arts)
Kustom Signs
08.2018 - 04.2020
Bank Teller
Bank of Odessa
12.2008 - 04.2015
Associate of Arts - ACCOUNTING
Metropolitan Community College Longview