Summary
Overview
Work History
Education
Skills
Timeline
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Lindsay Gustafson

Dublin

Summary

Competent, detail-oriented client specialist with a proven track record of handling multiple tasks related to administrative work, accompanied by excellent communication, time management, organization and customer service skills.

Overview

15
15
years of professional experience

Work History

Client Specialist

Milan Laser Hair Removal
08.2023 - 12.2024
  • Scheduling clients upcoming appointments, ensure that all questions and concerns are addressed in a timely manner
  • Maintained accurate and complete records in client accounts, for up to date records
  • Performed secretarial duties in a timely manner, improving customer response time
  • Coordinated with sales managers to complete sales for new and existing clients

Operations Manager

Michaels Arts & Crafts
02.2020 - 10.2022
  • Interviewing and hiring potential candidates, ensure that employees are trained to communicate effectively and able to perform the duties of the job
  • Accomplish operations and organization mission by completing related results as needed
  • Provide solutions that address performance issues in a timely and effective manner
  • Performed data entry tasks and maintained accurate records of employee payroll

Replenishment Manager

Michaels Arts & Crafts
08.2018 - 02.2020
  • Interviewing and hiring potential candidates, ensure that employees are trained to communicate effectively and able to perform the duties of the job
  • Working with my team to complete a daily cleaning routine, working with my manager coming up with plans and time tables to complete all of my duties
  • Train employees from other stores who are new to positions, this includes other replenishment managers, assistant, and store managers
  • Developed and maintained knowledgeable and productive team of employees
  • Labeled, organized, and located inventory items in staging areas or on shelves according to quantity, size, or type of material

Customer Experience Manager

Michaels Arts & Crafts
06.2014 - 08.2018
  • Interviewing and hiring potential candidates, ensure that employees are trained to communicate effectively and able to perform duties assigned
  • Answer questions, problem solve, and deal with complaints from customers in a professional manner
  • Opening and closing the store
  • Setting up and organizing our class program which included finding instructors and also planning the classes to run smoothly
  • Helping in all areas of the store as necessary

Customer Experience Associate

Michaels Arts & Crafts
10.2012 - 06.2014
  • Providing excellent customer service to customers
  • Working fluidly with my co-workers along with my managers to guarantee a great shopping experience for the customers

Cashier

Anderson’s
06.2010 - 10.2012
  • Helping customers, calling other departments when necessary, ensuring that customers leave the store on a positive note

Education

Bachelors of Arts - History

Bowling Green State University
08-2012

Skills

  • Staff Training
  • Policy and Procedure Implementation
  • Staff Management
  • Microsoft Office Suite Expertise
  • Phone etiquette
  • Recruiting and Hiring
  • Management
  • Scheduling
  • Organizational skills
  • Customer Issue De-Escalation
  • Payroll Administration and Timekeeping
  • Calendar management

Timeline

Client Specialist

Milan Laser Hair Removal
08.2023 - 12.2024

Operations Manager

Michaels Arts & Crafts
02.2020 - 10.2022

Replenishment Manager

Michaels Arts & Crafts
08.2018 - 02.2020

Customer Experience Manager

Michaels Arts & Crafts
06.2014 - 08.2018

Customer Experience Associate

Michaels Arts & Crafts
10.2012 - 06.2014

Cashier

Anderson’s
06.2010 - 10.2012

Bachelors of Arts - History

Bowling Green State University

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Lindsay Gustafson