Lindsay Guy
Daphne,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Agent - Call Center
Absolute Storage Management
02.2021 - 09.2023
- Answered inbound calls, performed outbound collection calls to delinquent accounts, processed customer payments, followed-up with leads and reservations for potential customers, successfully rented units and parking spaces for multiple properties throughout the company, recapped all tasks that were completed at the end of each day in detail to my supervisor, remotely managed one or multiple property locations on a daily basis, can multitask with multiple monitors and platforms at once, provided excellent customer service
Assistant Manager
Pensacola Storage
02.2021 - 05.2023
- Performed daily office functions in accordance with company standards, scheduled appointments/tours for potential customers, responsible for keeping the office area clean, organized and free of clutter, maintained accurate records for all customer accounts including correspondence and lease agreements, processed Penske truck rentals, maintained a strong knowledge of all products, pricing plans and promotions, provided excellent customer service, responsible for making daily bank deposits, responsible for the overall curb appeal of the property indoors and outdoors
Server/Bartender
Steelwood
10.2019 - 10.2020
- Maintained dining ambiance with an enthusiastic attitude, served food, prepared and served alcoholic and non-alcoholic beverages, set up for events such as tournaments and banquet rentals at the clubhouse and pro shop
Assistant Manager & Event Coordinator
Holly Hills Municipal Golf Course
04.2015 - 12.2018
- Coordinated all banquets and events such as weddings, class reunions, family reunions, annual Christmas parties, etc., tended bar by preparing alcoholic and non-alcoholic beverages, maintained equipment, adhering to health and safety precautions, maintained a strong knowledge of all products, pricing plans, promotions, and service features, responsible for purchasing all food, liquor beer and paper products and conducting monthly inventory on those items, processed customer payments, responsible for taking deposits, invoices, and any other necessary documents to the City Hall, helped oversee daily golf operations
General Manager
Shrimp Basket
05.2009 - 04.2015
- Oversaw food preparation, performed once a month inventory on all food, beverage and paper products, responsible for making weekly employee schedule, responsible for making daily bank deposits, responsible for labor, food and utility cost and was successful at hitting the margins monthly to obtain a bonus, maintained equipment, adhering to health and safety precautions, ensured the restaurant was in compliance with health department standards
Education
High School Diploma -
Baldwin County High School BCHS
05.2009
Skills
- Call center experience
- Time management
- Customer service
- Team management
- Property management
- Supervising experience
- Leadership
- Google Docs
- Typing
- Windows
- Software troubleshooting
- Salesforce
- QuickBooks
- Upselling
- Pricing
- Marketing
- Inventory control
- Microsoft Excel
- Call center experience
- Operating systems
- Cold calling
- Sales
- Order fulfillment
- Social listening
- Purchasing
- SharePoint
- Profit & loss
Certification
Driver's License, 12/01/21, 11/01/25
Timeline
Customer Service Agent - Call Center
Absolute Storage Management
02.2021 - 09.2023
Assistant Manager
Pensacola Storage
02.2021 - 05.2023
Server/Bartender
Steelwood
10.2019 - 10.2020
Assistant Manager & Event Coordinator
Holly Hills Municipal Golf Course
04.2015 - 12.2018
General Manager
Shrimp Basket
05.2009 - 04.2015
High School Diploma -
Baldwin County High School BCHS
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