Summary
Overview
Work History
Education
Skills
Timeline
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Lindsay Harris

Niagara Falls,NY

Summary

Energetic and highly motivated individual who is a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Fraud Lead Specialist

Key Bank
07.2022 - Current
  • Works independently from home using KeyBank resources.
  • Preforms detailed analysis on clients depository accounts for suspicious deposit fraud and counterfeit checks.
  • Takes precautionary measures on client accounts and transactions to mitigate risks for the account holder and the company.
  • Uses proprietary programs developed to detect fraud on client accounts and potentially fraudulent checks.
  • Communicate with branches, clients, management and other team members with detailed documentation and evidence that support any findings of fraudulent activity.
  • Compare check stock and client signatures to assist in the determination of potentially fraudulent checks.
  • Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
  • Maintained up-to-date knowledge on industry best practices, incorporating relevant information into existing procedures as needed.
  • Served as a subject matter expert on current fraud trends and the processes required to mitigate exposure.
  • Performed risk assessments to determine level of fraud risk on new and existing clients.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.

Contact Center Service Specialist 1

Key Bank
05.2021 - 07.2022
  • Responsible for clearly communicating KeyBank policies and procedures.
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
  • Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
  • Process payments for loans and lines of credit.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
  • Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Positively engaged with customers and maintained professional appearance as company representative.

Lead Dog Trainer

Petco
09.2015 - 05.2021
  • Everything listed for Sales Associate.
  • Evaluated canine temperament and assessed individual training needs, creating tailored solutions for owners and their pets.
  • Provided expert consultations for clients with challenging cases or special needs dogs, delivering customized strategies for success.
  • Work with clients and their dogs to help solidify the bond between pet and owner.
  • Use positive reinforcement techniques to help ensure both client and dog grasp necessary milestones in the training curriculum.
  • Use Excel to input and maintain dog training calendar to make scheduling easier.
  • Streamlined administrative tasks such as scheduling appointments, maintaining client records, and processing payments to increase efficiency in daily operations.
  • Consistently received positive feedback from clients regarding the effectiveness of training methods and improved relationships with their dogs.
  • Increased client satisfaction by providing clear communication, progress reports, and post-training followup.
  • Stayed up-to-date on current trends within the dog training industry by attending seminars/webinars covering new research findings methods.
  • Mentored junior trainers to develop their skills in positive reinforcement methods and understanding of canine psychology.
  • Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.

Sales Associate

Petco
04.2014 - 09.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Animal care and maintenance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

In Home Care Aid

Christian Home Companions
04.2011 - 04.2015
  • Work efficiently without supervision (no managerial or owner presence on site, ever).
  • Maintain accurate records of client care, condition, progress and concerns.
  • Schedule and accompany clients to medical appointments.
  • Documented vital statistics and coordinated with health care providers.
  • Safeguarded client privacy by adhering strictly to HIPAA regulations throughout all interactions and documentation processes within each case handled.
  • Ensured medication adherence by administering prescribed medications on time and documenting administration accurately.
  • Enhanced clients' daily living experience by performing tasks such as bathing, dressing, and grooming assistance.
  • Cook appetizing and satisfying meals and snacks.
  • Promoted a clean and safe environment through thorough housekeeping tasks and maintaining organized living spaces for clients.
  • Provided emotional support for clients, engaging in meaningful conversations to build trust and rapport.
  • Exceeded company expectations for punctuality and reliability, ensuring consistent care was provided to all clients assigned during my tenure as an In-Home Care Aide.

Education

Certified Canine Training and Behavior Specialist (C.C.T.B.S) -

Animal Behavior Institute
Durham, NC
01.2018

Certified Advanced Canine Training Professional (C.A.C.T.P) -

Animal Behavior Institute
Durham, NC
01.2018

Associate of Science - Criminal Justice

Niagara County Community College
Sanborn, NY
01.2013

Associate of Science - Humanities and Social Sciences

Niagara County Community College
Sanborn, NY
01.2008

Skills

  • Attention to Detail
  • Verbal and written communication
  • Transaction review
  • Organizational Skills
  • Data Analysis
  • Interpersonal skills
  • Customer Relations
  • Problem-Solving
  • Multitasking
  • Analytical Thinking
  • Time management

Timeline

Fraud Lead Specialist

Key Bank
07.2022 - Current

Contact Center Service Specialist 1

Key Bank
05.2021 - 07.2022

Lead Dog Trainer

Petco
09.2015 - 05.2021

Sales Associate

Petco
04.2014 - 09.2015

In Home Care Aid

Christian Home Companions
04.2011 - 04.2015

Certified Canine Training and Behavior Specialist (C.C.T.B.S) -

Animal Behavior Institute

Certified Advanced Canine Training Professional (C.A.C.T.P) -

Animal Behavior Institute

Associate of Science - Criminal Justice

Niagara County Community College

Associate of Science - Humanities and Social Sciences

Niagara County Community College

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Lindsay Harris