Lindsay Hart
Somerville,MA
Summary
Talented Intake Specialist with experience in managing the intake and admissions process and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity. Maintain high-volume health office environments by efficiently coordinating admissions, files and other participant needs. Positive and upbeat with excellent interpersonal communication skills.
Overview
15
15
years of professional experience
Work History
Intake Coordinator/ Community Outreach
Sevita Health
Beverly, MA
08.2021 - Current
- Maintained current and accurate medical records for participants.
- Organized paperwork such as charts and reports for office and participant needs.
- Completed and filed financial documentation.
- Enhanced office productivity by handling high volume calls.
- Documented medical information, case profiles and insurance details to facilitate intake management.
- Supported office staff and operational requirements with administrative tasks.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Answered phone calls and provided new referrals with required paperwork to initiate service and completed admissions.
- Completed intake assessment forms and filed participants' charts.
- Interacted with insurance providers to obtain necessary documents to complete registration.
- Managed enrollment, transportation and paperwork for participants.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Managed team calendars and scheduled events and activities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Determined eligibility and referral for over 50 participants.
Hair Stylist
Scruples Hair And Skin Salon
Winchester, MA
07.2007 - Current
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maintained general appointment calendar
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Managed cash flow, business transactions, banking and accounting processes.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Recorded and documented over 200 clientele notes.
- Completed in-home services for elderly clients unable to travel to salon.
Education
Associate - Major Early Childhood Education, Minor Psychology
North Shore Community College
Danvers, MA2005
Licensed Cosmetologist - Cosmetology
Blaine Hair Academy
Malden, MA08.2004
High School Diploma -
Bishop Fenwick
Peabody, MA05.2003
Skills
- Schedule Coordination
- Team Management and Supervision
- Methodical and Organized
- Attention to Detail
- Documentation and Recordkeeping
- Honesty and Integrity
- Verbal and Written Communication
- Administration and Operations
- Complex Problem Solving
- Multitasking and Prioritization
- Inventory Oversight
- Office Equipment Management
Timeline
Intake Coordinator/ Community Outreach
Sevita Health
08.2021 - Current
Hair Stylist
Scruples Hair And Skin Salon
07.2007 - Current
Associate - Major Early Childhood Education, Minor Psychology
North Shore Community College
Licensed Cosmetologist - Cosmetology
Blaine Hair Academy
High School Diploma -
Bishop Fenwick
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