Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lindsay Henderson

Tyler,TX

Summary

Diligent forward-thinking professional with an organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning and top conflict resolution strengths.

Overview

4
4
years of professional experience

Work History

Merchant Services Lead

Afterpay (a Division Of Block)
Remote
08.2021 - Current
  • Analytically review merchant's monthly & yearly gross income to better maximize fee reduction
  • Manage relationships with internal stakeholders in Afterpay’s Legal, Risk, Product, Sales, Onboarding, and Technical Support organizations; own and develop incident tactics and SOPs to guarantee timely resolutions
  • Highlight and facilitate process improvement opportunities to reduce friction and improve merchant satisfaction
  • Primary team liaison for complex projects: communicate with SMB and enterprise merchants regarding UCC Liens, fraudulent activity, collusion flags, and misrepresentation of products on websites
  • Supports operations including daily settlements, reconciliations, refunds and customer debt validation
  • Train employees in Zendesk, Salesforce, Amazon Connect, Jira, and company support programs

Financial Representative

Rethink Wealth
01.2021 - 08.2021
  • Built and maintained client bases, kept current client plans up-to-date and recruited new clients on an ongoing basis
  • Explained to individuals and groups the details of financial assistance available to college and university students, such as loans, grants, and scholarships
  • Interviewed clients to determine their current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance, or other information needed to develop a financial plan
  • Implemented financial planning recommendations or referred clients to someone who can assist them with plan implementation

Sales Representative

EPayPolicy
02.2020 - 06.2020
  • Based on revenue targets assigned, sold an online payment solution for the commercial insurance industry via cold calls and online product demos
  • Proactively managed client correspondence and recorded all tracking and communications through a cloud based CRM
  • Prioritized daily workflows, including all inbound and outbound call appointments, scheduled product demos and sales-related inquiries

Account Analyst

3M
02.2019 - 01.2020
  • Directly assisted customers with finding and purchasing products.
  • Worked inside salesforce to document open and closed opportunities.
  • Managed customer accounts in SAP including, creating new purchase orders and recording sales activity.
  • Reviewed and ensured integrity of purchase orders in SAP

Education

BBA - Finance

Stephen F. Austin State University
Nacogdoches, TX
12-2018

Skills

  • SQL Development
  • Balance Reconciliations
  • Customer Satisfaction
  • Conflict Resolution
  • Project Management
  • SAP Expertise
  • GAAP Knowledge
  • Bank Reconciliations
  • A/P and A/R

Accomplishments

  

Mast Roundtable Participant   August 2018 – December 2018

• Selected as group of 13 students to research various companies in each sector of S&P 500.

• Managed investment of $600K; Researched stocks and based on readings, chose the best investments.

Timeline

Merchant Services Lead

Afterpay (a Division Of Block)
08.2021 - Current

Financial Representative

Rethink Wealth
01.2021 - 08.2021

Sales Representative

EPayPolicy
02.2020 - 06.2020

Account Analyst

3M
02.2019 - 01.2020

BBA - Finance

Stephen F. Austin State University

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Lindsay Henderson