Lindsay Henson
Las Vegas,NV
Summary
Capable gaming bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in gaming/tavern establishments.
Friendly Bartender with exceptional productivity and multi tasking skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Gaming Bartender
Ace's and Ale's
03.2022 - Current
- Ace's & Ale's is a local gaming bar with fifty rotating craft beers on tap, fifteen video poker machines around the bar and scratch kitchen
- Greet guest immediately upon entry
- Approach all guests with beer, drink & food menus
- Explain gaming promotions, go over happy hour times & specials and offer enrollment for Gambler's Bonus and/or Ace's rewards app
- Take orders correctly from guests & servers while entering into the P.O.S
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Make all drinks properly with knowledge of our variety of beer, service well and signature cocktails
- Provide guests with correct pay out amounts, answer any gaming questions, explain any/all current promotions, keep track of guest play and comp accordingly, count cash tills, follow all closing procedures when doing end shift reports, make sure all needed paperwork is signed and dated properly
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Run food & drinks to tables, bus tables, sweep, mop, stocking, answer phones, take to go orders, correctly package to go orders, take reservations for VIP room or other parties
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Helped management plan and serve bar menu exceeding customer expectations.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Created attractive bar displays by strategically arranging bottles and glasses.
Gaming Bartender
Timber's Bar And Grill Rancho/Alexander
11.2016 - 03.2022
- Timber's bar and grill is a local gaming tavern with fifteen machines around the bar and 24/7 kitchen
- Greet guest, introduce myself, offer menus, explain specials and answered any questions
- Correctly take orders, process in P.O.S and make all drinks for bar guests and servers
- Correctly answer gaming questions, explain any current promotions, cash and count out right amount for guest, count and drop til, process closing shift paperwork and cash drop, sign new guests up for gamblers bonus enrollment, keep track of gaming per customer due to comp policy, have all taxable and cash advanced properly signed and dated
- Built relationships with regulars and fully engage in conversation
- Clean, stock, paperwork, answer phones, take and process to go orders, process payment correctly in P.O.S
- Run food & drinks to tables, bus tables, sanitize when necessary
- Remember names and drinks of most regulars
- Cut fruit, rotate and stock beer, keep fruit clean and stocked
- Assisted with inventorying beverage stock and bar supplies.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
Volunteer State University
05.2009
Skills
- Dependable honest
- Hardworking
- Fast learner
- Multitasking Abilities
- 15 yrs service industry experience
- Customer Relationships
- Payment Processing
- Pair Food, Wine and Beer
- Attentive Service
- Effective Verbal Communication
- Cash Handling and Management
- Guest Experience Management
- Credit Card Transaction Processing
- Product Weighing and Labeling
- Bar Operations and Logistics
- Greeting and Seating Guests
- Cash Register Operations
- Ability to Lift 30 Pounds
- Product Recommendations
- Engaging Customers
- Cash Handling
- Hospitality and Guest Service
- Prepare Cocktails
- Sanitation Regulations
- Attending to Multiple Customers
- Billing and Payment Processing
- Health Department Regulations
- Operational Efficiency
- Customer Needs Assessments
- High-Volume Environments
- Health Code Requirements
- Promote Sales
- Guest Satisfaction
- Special Promotions
- Servsafe Certified
- Order Coordination
- Safety and Sanitation Standards
- Guest Services
- Teamwork and Professionalism
- Inventory Control System Software
- Bar Cleaning
- Microbrew Beers
- Private Events and Catering
- Professional Communication
- Responsible Serving
Accomplishments
Achieved employee of the year in 2018 for Timbers Bar and Grill
Supervised team of 12 staff members
Achieved record handles for daily and weekly goals
Set highest coin in for weekly goal
Certification
Nevada Alcohol Education Card
Food Handler Safety Card
Las Vegas Sheriff's Non Gaming Card
Timeline
Gaming Bartender
Ace's and Ale's
03.2022 - Current
Gaming Bartender
Timber's Bar And Grill Rancho/Alexander
11.2016 - 03.2022
Volunteer State University
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