Lindsay Hesselton
Charlotte,NC
Summary
Highly motivated and hard worker who loves working with people. I have alot of experience in cake decorating and design. Great customer service skills and like to help others succeed as well
Overview
12
12
years of professional experience
Work History
Assistant Manager/ Decorator/ Baker
SAS Cupcakes
06.2021 - Current
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Frosted and decorated cupcakes, and prepared frostings as well as baking cake and making macarons.
- Created appealing displays to showcase products in bakery.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Decorated cupcakes according to customer requests.
- Replenished bakery items in display cases.
Bridal Stylist
Davids Bridal
07.2018 - 08.2020
- Enhanced client satisfaction by providing bridal styling recommendations.
- I also started as a customer service representative some of my duties were appointment scheduling and follow-ups as well as scanning in customer and store merchandise as they were delivered to the store.
- Created memorable experiences brides their families providing attentive customer service.
- Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
- Provided expert guidance on color coordination, fabric selection, and accessory choices for a cohesive bridal look.
- Helped maintain a clean and organized workspace
Cake Decorator
Harris Teeter
04.2012 - 05.2018
- Assisted customers with selecting suitable cake designs based on their preferences for the occasion
- Consistently met customer expectations through clear communication in person and over the phone regarding design specifications
- Decorated cakes using colorful icings and piping techniques.
- Managed display cases to verify freshness and attractiveness of products.
- Trained new employees on a variety of decorating skills and procedures
Education
Baking And Pastry Arts
Central Piedmont Community College
Charlotte, NCSkills
- Money Handling
- Excellant Customer Service
- Team Leadership
- Assistant Management skills
- Wide range of Cake Decorating skills
Timeline
Assistant Manager/ Decorator/ Baker
SAS Cupcakes
06.2021 - Current
Bridal Stylist
Davids Bridal
07.2018 - 08.2020
Cake Decorator
Harris Teeter
04.2012 - 05.2018
Baking And Pastry Arts
Central Piedmont Community College