Lindsay Hinton
Hattiesburg,MS
Summary
Accomplished senior agency field specialist with over 13 years in the insurance industry. Proven track record of driving sales growth, providing exceptional customer service, and leading teams to success. Proficient in using independent decision-making skills and sound judgment to positively impact company success while dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Senior Agency Field Specialist
State Farm Insurance Inc
Multi Territory- Mississippi
09.2013 - Current
- Oversee portfolio of 38 agency accounts, providing guidance and support to agents in achieving sales targets and business goals.
- Conduct regular agency visits to assess performance, identify areas for improvement, and provide training and development opportunities.
- Collaborate with agents to develop and execute strategic plans to increase market share and expand customer base.
- Evaluated agency performance using key metrics data, facilitating informed decision-making among leadership teams.
- Analyze market trends, competitor activities, and customer feedback to identify opportunities for product and service enhancement.
- Managed multiple projects simultaneously while maintaining high levels of organization and attention to detail.
Mutli-Licensed Agent Team Member
Adam Patrick State Farm
Petal, MS
08.2010 - 08.2013
- Effectively resolved client issues, preventing potential escalations and maintaining strong client retention rates.
- Conducted research and identified market trends to develop better strategies for sales.
- Consistently met or exceeded sales targets through effective lead generation and conversion strategies.
- Built strong relationships with clients, leading to increased referrals and business growth.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Increased client satisfaction by providing personalized insurance consultations and recommending tailored coverage plans.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Education
Bachelor of Science - Journalism, Public Relations
William Carey University
Hattiesburg, MS05.2024
Skills
- Leadership and team management abilities, with track record of motivating and inspiring teams to achieve exceptional results
- Analytical mindset, adept at analyzing data, identifying trends, and making data-driven decisions
- Exceptional communication and interpersonal skills, with ability to build and maintain relationships with diverse stakeholders
- Planning and execution of New business launch
- Business Financial Management including Payroll and Employee benefits for 50 employees
- Knowledgeable in Salesforce platform
- HIPAA Compliance
- Licensed in Life/Accident, Health, Property and Casualty insurance
- Prior small business owner
Accomplishments
- Collaborated with team of 4 in the development of Digitally Engaged Agent monthly excel tracker.
- Achieved marketing enrollment benchmarks by completing agent one on one appointments with accuracy and efficiency.
Timeline
Senior Agency Field Specialist
State Farm Insurance Inc
09.2013 - Current
Mutli-Licensed Agent Team Member
Adam Patrick State Farm
08.2010 - 08.2013
Bachelor of Science - Journalism, Public Relations
William Carey University