Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Lindsay Hodge

Celina,TX

Summary

Dynamic Manager with extensive experience in process implementation and innovation management, recognized for exceptional problem-solving skills and a thorough understanding of organizational policies. Proven track record in evaluating employee performance and leading critical projects, consistently exceeding company expectations. Known for fostering productive relationships and driving team development in fast-paced, deadline-oriented environments. Committed to leveraging expertise to enhance operational efficiency and achieve strategic goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Insurance Agent

Primerica
Fort Worth, TX
01.2025 - Current
  • Analyzed claims data to determine potential areas of improvement for policyholders' protection.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Conducted research to identify competitive rates and benefits offered by other providers.
  • Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Monitored market conditions to ensure that existing policies remain competitively priced.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Generated reports detailing sales activities, client interactions, and progress towards goals.
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Processed payments received from clients promptly according to established procedures.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Prepared presentations outlining product features, benefits, pricing plans.
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Exceeded company sales goals for new policies.
  • Conducted periodic reviews of clients' insurance needs, suggesting updates or upgrades to policies where necessary.
  • Utilized CRM software to track leads, customer interactions, and sales progress efficiently.

Front Desk

Message Envy
Allen, TX
12.2023 - 11.2024
  • Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
  • Developed policies and procedures related to customer service operations.
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Negotiated contracts with customers to secure sales deals.
  • Evaluated competitor offerings regularly to stay ahead of the competition.
  • Identified opportunities for cross-selling additional products and services.
  • Ensured compliance with company policies and procedures at all times.

Escalation Specialist

Samsung
Irving, TX
04.2021 - 11.2023
  • Researched, analyzed, and resolved complex customer inquiries.
  • Managed multiple projects simultaneously while meeting deadlines consistently.
  • Developed solutions to improve customer service experience.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Assisted with troubleshooting hardware and software issues.
  • Developed effective working relationships with team members across multiple departments.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Prepared summaries and reports outlining key elements and milestones within each contract agreement.
  • Ensured that payment terms are adhered to by both parties involved in the contract agreement.
  • Resolved disputes between parties involved in a government contract agreement.
  • Answered inbound calls, chats and emails to facilitate customer service.

Front Desk Agent

Bruckers Trucks
Dallas, TX
10.2020 - 02.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Updated and maintained databases with current information.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Responded quickly to customer inquiries relating to any issues they may have encountered with their online accounts.
  • Coordinated with other departments to ensure accurate information is entered into the system timely.
  • Maintained records of all transactions processed by the data entry team.
  • Analyzed existing systems and recommended changes or improvements to ensure efficiency in the workflow.
  • Created reports on key performance indicators related to the data entry process.
  • Tracked account activity by identifying outstanding payments owed by customers.
  • Analyzed customer accounts for discrepancies and resolved any issues in a timely manner.
  • Reviewed purchase orders for correctness before creating corresponding invoices for customers.

Manager

SUBWAY®Restaurants
Allen, TX
01.2019 - 07.2020
  • Ensured compliance with industry regulations and company policies.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Education

High School Diploma -

Allen High
Allen, TX
05-2019

Skills

  • Data analysis
  • Contract negotiation
  • Customer service
  • Risk assessment
  • CRM software
  • Sales strategies
  • Front office support
  • Supply replenishment
  • Listening skills
  • Effective planning
  • Hospitality services
  • Documentation
  • Reservations
  • Transaction processing
  • Sales expertise
  • Information protection
  • Microsoft office
  • Payment oversight
  • Cash handling
  • Problem-solving skills
  • Training and mentoring
  • Clerical duties
  • Computer literacy
  • Salesmanship
  • Records management
  • Insurance policy analysis
  • Inbound and outbound calling
  • Sales strategy
  • Time management
  • Problem solving
  • Communication
  • Recordkeeping
  • Active listening
  • Data entry
  • Friendly, positive attitude
  • Insurance policy development
  • Policy writing
  • Insurance sales strategy
  • Life insurance
  • Deductible expense identification
  • Client assessment
  • Upselling
  • Professionalism and ethics
  • Marketing strategies
  • Customer follow-up
  • Cold calling
  • Account management
  • Problem-solving abilities
  • Asset protection
  • Adaptability and flexibility
  • Claims analysis
  • Reading planograms
  • Contract interpretation
  • Sales contract negotiation
  • Reading promotion
  • Contract performance management
  • Developing contracts
  • MS office
  • Data management
  • Decision-making
  • Remote office availability
  • Training & Development
  • Technical support

Affiliations

  • Event coordinator
  • Public speaking
  • Boys and Girls Club volunteer

Certification

  • Lash technician certification

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References

References available upon request.

Timeline

Insurance Agent

Primerica
01.2025 - Current

Front Desk

Message Envy
12.2023 - 11.2024

Escalation Specialist

Samsung
04.2021 - 11.2023

Front Desk Agent

Bruckers Trucks
10.2020 - 02.2021

Manager

SUBWAY®Restaurants
01.2019 - 07.2020

High School Diploma -

Allen High

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