Lindsay Hoffman
Lathrop,MO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Chat Moderator
ICF Technologies
02.2010 - Current
- Served as a brand ambassador by professionally representing the company values during interactions with users.
- Optimized response times through efficient multitasking while handling multiple chats simultaneously.
- Maintained up-to-date knowledge of industry trends, ensuring relevant moderation practices were employed.
- Provided valuable feedback regarding user sentiment towards product features or promotions discussed within chats.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted in maintaining a positive online environment through active moderation of chat discussions.
Realtor
Keller Williams Northland Partners
05.2017 - 03.2018
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Wrote contracts to outline sales and purchases of properties.
Sales Associate
Torrid
04.2014 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Lingerie Specialist
Victoria's Secret
11.2013 - 04.2014
- Organized special events such as holiday promotions or seasonal sales initiatives, increasing foot traffic in-store and driving additional revenue streams.
- Provided expert knowledge of product offerings, helping customers make informed decisions when selecting lingerie items.
- Ensured clean fitting rooms were consistently available for use by customers by regularly checking room conditions throughout shifts.
- Participated in ongoing training sessions to stay current with industry trends, product features, and best practices for salesmanship.
- Boosted sales revenue with effective cross-selling and upselling techniques, showcasing complementary products.
Stylist Sales Associate
Lane Bryant
09.2012 - 11.2013
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Embraced fashion and understood market trends to articulate in client interactions.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Fostered inclusive environment to make customers feel welcomed.
- Managed inventory effectively, maintaining an organized stockroom, which led to improved efficiency during busy periods.
Education
Certification -
Global Real Estate School
Remote05.2017
High School Diploma -
Excelsior Springs High School
Excelsior Springs, MO05.2005
Skills
- Language Fluency
- De-Escalation Techniques
- Cross-cultural awareness
- Documentation and Recordkeeping
- Policy Enforcement
- Community Engagement
- 82 WPM with 98% Accuracy
Timeline
Realtor
Keller Williams Northland Partners
05.2017 - 03.2018
Sales Associate
Torrid
04.2014 - 03.2015
Lingerie Specialist
Victoria's Secret
11.2013 - 04.2014
Stylist Sales Associate
Lane Bryant
09.2012 - 11.2013
Chat Moderator
ICF Technologies
02.2010 - Current
Certification -
Global Real Estate School
High School Diploma -
Excelsior Springs High School