Certifications
Lindsay Hughbank
Dental Assistant
Beaverton,Oregon
Summary
Driven and dedicated individual seeking to expand knowledge in dental assistance through a hands-on externship opportunity. Committed to volunteering 100-150 hours in a dental office. Ultimate objective is to establish a successful career as a full-time Dental Assistant.
Overview
4
4
10
10
years of professional experience
Work History
Lead Fraud and Claims Representative
Wells Fargo
10.2019 - 09.2024
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with internal departments and external vendors to resolve claims.
Account Manager
Sole Financial
07.2017 - 10.2019
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
Customer Support Specialist
Beaverton Pharmacy
09.2014 - 07.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume pharmacy setting, prioritizing tasks to keep up with challenging deadlines.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Vocational Certificate - Dental Assisting
Elite Dental Assisting Academy
Vancouver, WA 11.2024 - Current
High School Diploma -
Tualatin High School
Tualatin, OR06-2003
Skills
- Clear Verbal and Written Communication
- Customer service skills
- Infection control proficiency
- Time management
- Conflict resolution
- Microsoft office
- Team collaboration
- Flexible schedule
Special Skills And Achievements
- Sterilization and Infection Control
- Dental Instrument Handling
- Chairside Assisting
- Taking Impressions
- Dental Radiographs
- Dental Charting
Certification
• HIV/AIDS Certified
• BLS CPR Certified
• HIPAA Certified
• OSHA Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Vocational Certificate - Dental Assisting
Elite Dental Assisting Academy
11.2024 - Current
Lead Fraud and Claims Representative
Wells Fargo
10.2019 - 09.2024
Account Manager
Sole Financial
07.2017 - 10.2019
Customer Support Specialist
Beaverton Pharmacy
09.2014 - 07.2017
High School Diploma -
Tualatin High School
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