Lindsay Jenkins
Summary
Results-driven Collections Specialist with over 15 years of success in sales and customer service, skilled in building strong relationships and effectively addressing challenges. Committed to leveraging expertise in collections to contribute to organizational success while pursuing opportunities for long-term growth. Recognized for dynamic problem-solving abilities and a customer-centric approach that enhances client satisfaction and retention. Prepared to bring a proactive mindset and a track record of excellence to a new team.
Overview
10
10
years of professional experience
Work History
Collections Specialist
Mountain Alarm Fire & Safety, LLC
09.2024 - 12.2024
- Handled outbound/inbound phone calls with commercial and residential customers to collect or negotiate payment plans on their outstanding balances.
- Wrote letters, composed emails, and sent to customers in an additional attempt to collect past due funds.
- Used skip tracing and other techniques to locate debtors.
- Ensured a high level of customer service, satisfaction, and communication on all calls while maintaining a calm and professional demeanor.
- Maintained accurate records of customer accounts, payments and payment plans and logged all customer correspondence in accounting systems.
- Collaborated with internal teams as needed, to address customer concerns and deliver prompt resolutions.
- Performed duties assigned by Collections Manager.
- Complied with all state/federal laws, as well as all company policies.
Business Development Representative/Account Manager
Wayfair
09.2022 - 01.2024
- Managed a portfolio of business accounts, driving sales growth by identifying customer needs and delivering tailored solutions.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Provided product recommendations and upselling strategies to optimize customer satisfaction and revenue.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Consistently exceeded monthly sales targets and contributed to team success.
B2B Inbound Sales Specialist
Wayfair
12.2020 - 02.2022
- Assisted business customers with product selection and order placement, ensuring a seamless purchasing experience.
- Developed extensive knowledge of products and services to better assist customers.
- Delivered high-quality customer service while achieving sales goals through effective upselling and cross-selling strategies to optimize customer satisfaction and revenue.
- Overcame objections using friendly, persuasive strategies.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Consistently exceeded monthly sales targets and contributed to team success.
B2B Senior Enrollment Coordinator
Wayfair
12.2016 - 11.2020
- Reached out to potential business customers via outbound calls, emails and social media.
- Played a key role in the initial sales cycle, enrolling customers in the Wayfair Professional Program.
- Consistently ranked as a top performer in quality assurance and sales conversions.
- Mentored team members to improve performance and meet departmental objectives.
- Gathered and entered customers data into multiple computer systems efficiently while being detail oriented and keeping information confidential.
- Built strong client relationships to foster long-term business partnerships.
- Consistently exceeded monthly sales targets and contributed to team success.
Administrative Assistant
J&R Xpress Couriers
02.2015 - 12.2016
- Scheduled delivery services and ensured customer satisfaction by addressing inquiries and resolving issues promptly.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed billing and accounts receivable, contributing to the company’s financial operations.
- Supported office administration with a focus on accuracy and efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
High School Diploma -
Weber High School
Pleasant View, UT05-2005
Skills
- Strong computer background using Microsoft programs, Excel, Salesforce, all Google programs, and Internet
- Strong Communication Skills, both verbal and written
- Negotiation Skills
- Aptitude for Problem Solving
- Professional and possess a strong quality mindset with attention to detail
- Experience in handling daily deadline pressure with a positive “can-do” attitude
- Client Relationship Management
- Upselling and Cross-Selling Techniques
- Data Analysis for Sales Optimization
- CRM Systems and Sales Tools Proficiency
- 15 Years Customer Service background
- 5 Years Collections/Accounts Receivable
- 10 Years Sales experience
- Call center experience
Timeline
Collections Specialist
Mountain Alarm Fire & Safety, LLC
09.2024 - 12.2024
Business Development Representative/Account Manager
Wayfair
09.2022 - 01.2024
B2B Inbound Sales Specialist
Wayfair
12.2020 - 02.2022
B2B Senior Enrollment Coordinator
Wayfair
12.2016 - 11.2020
Administrative Assistant
J&R Xpress Couriers
02.2015 - 12.2016
High School Diploma -
Weber High School