Lindsay Jones
Tulsa,OK
Summary
Dynamic customer service professional with a proven track record at Mandy’s Beauty Supply, excelling in complaint resolution and cash handling. Recognized for enhancing customer satisfaction through active listening and personalized service, fostering loyalty and repeat business. Adept at inventory management and maintaining a welcoming environment, ensuring a positive shopping experience.
Recent graduate with foundational knowledge in cosmetology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
20
20
year of professional experience
Work History
Customer Service Cashier
Mandy’s Beauty Supply
08.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Redeemed coupons to discount purchases.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Hairstylist
Suites by Design
08.2024 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Distributed business cards outside of salon to generate new business.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
Education
Cosmetology -
Paul Mitchell The School
Tulsa, OK04-2024
Associate of Applied Science - Occupational Therapy
Tulsa Community College
Tulsa, OK04-2022
Booker T. Washington High School
Tulsa, OK05-2005
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Calm under pressure
- Cash handling
- Customer complaint resolution
- Product knowledge
- Customer focus
- Inventory management
- Merchandise restocking
- Up-selling techniques
- Data entry proficiency
- Retail merchandising
- Financial shortage analysis
- Time management
- Attention to detail
- Adaptability and flexibility
- Phone etiquette
- Positive and professional
- Cleaning and sanitizing
- Team collaboration
- Active listening
- Cooperative attitude
- Drawer balancing
- Purchase assistance
- Refunds and exchanges
- Inventory stocking
Languages
English
Native or Bilingual
Timeline
Customer Service Cashier
Mandy’s Beauty Supply
08.2024 - Current
Hairstylist
Suites by Design
08.2024 - Current
Cosmetology -
Paul Mitchell The School
Associate of Applied Science - Occupational Therapy
Tulsa Community College
Booker T. Washington High School
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