Lindsay Kane
Wichita
Summary
Dedicated and client-focused professional with extensive experience in customer relations, account support, coaching, and problem-solving within fast-paced environments. Skilled in analyzing customer needs, resolving complex issues, managing multiple priorities, and building strong professional relationships. Recognized for strong communication, critical thinking, attention to detail, and ability to deliver exceptional client experiences while supporting operational efficiency and business goals.
Overview
10
10
years of professional experience
Work History
Coach
T-Mobile
Wichita
03.2023 - 04.2026
- Led team of representatives in high-volume customer service environment to enhance client satisfaction and account management.
- Analyze customer situations, identify solutions, and provide recommendations while ensuring policy and procedural compliance.
- Coach employees on communication, professionalism, conflict resolution, and problem-solving strategies.
- Monitored performance metrics and identified trends to enhance operational effectiveness and improve customer experience.
- Handle escalated customer concerns requiring critical thinking, de-escalation, and resolution management.
- Collaborated with leadership and cross-functional departments to resolve complex account and service issues, ensuring seamless service delivery.
- Maintain accurate documentation and ensure timely follow-up on customer inquiries and account needs.
Associate Coach
T-Mobile
Wichita
04.2016 - 03.2023
- Supported daily team operations, facilitated employee development, and managed customer account servicing.
- Provided guidance and real-time support to representatives handling billing, technical, and account-related inquiries.
- Analyzed team performance to identify process improvement opportunities and enhance customer satisfaction.
- Coordinated onboarding and training initiatives for new employees, reinforcing company policies and service expectations.
- Managed multiple responsibilities in a fast-paced environment while maintaining professionalism and attention to detail.
- Built strong working relationships with employees, leadership, and customers through effective communication and collaboration.
Education
High School Diploma -
Wichita Heights High School
Wichita, KS05-2008
Skills
- Client Relationship Management
- Account Servicing & Support
- Customer Retention & Satisfaction
- Documentation & Account Management
- Process Improvement
- Critical Thinking & Problem Solving
- Conflict Resolution & De-escalation
- Multitasking & Time Management
- Attention to Detail
- Written and Verbal Communication
- Professional Communication
- Microsoft Office Suite
Accomplishments
- Recognized with the T-Mobile PEAK Award for outstanding leadership, employee development, and commitment to customer experience excellence.
Timeline
Coach
T-Mobile
03.2023 - 04.2026
Associate Coach
T-Mobile
04.2016 - 03.2023
High School Diploma -
Wichita Heights High School