Lindsay Karle
Wallingford
Summary
Resourceful Team Coordinator known for high productivity and efficient task completion. Specialize in project management, team collaboration, and conflict resolution skills. Excel in communication, leadership, and adaptability, ensuring smooth team operations and success in achieving collective goals.
Overview
10
10
years of professional experience
Work History
Team Coordinator/Insurance Claims Specialist
Ercolano Cleaning and Restoration
New Haven
01.2023 - Current
- Delivered high-quality service by responding quickly to client issues and addressing concerns successfully.
- Generated invoices for clients and tracked payments received from customers.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Participated in team meetings and contributed to team goals and objectives.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Assisted customers with filing and tracking of insurance claims, ensuring timely resolution.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Responded promptly to emails and phone calls from customers seeking assistance.
- Managed high-volume inbound and outbound calls to address customer inquiries and claims.
Team Coordinator
BMW of North Haven
North Haven
07.2018 - 01.2023
- Collaborated with management team to meet organizational and departmental goals.
- Confirmed with customers about appointments and rescheduled missed appointments.
- Performed various administrative work.
- Verified insurance eligibility for all patients prior to scheduling appointments.
- Drove customer feedback to deliver information to management for corrective action.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Performed follow-up calls after each appointment to ensure satisfaction with services provided.
- Answered phone calls, emails, and other inquiries from patients regarding appointment scheduling.
- Scheduled appointments for customers in person or by telephone.
- Recorded services received and payments into system.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Server
Frank Pepe Pizzeria Napoletana
New Haven
06.2015 - 02.2020
- Assisted in training new servers.
- Accurately recorded orders on cash register and point-of-sale system.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Delivered food orders promptly and courteously.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Implemented feedback from customers to improve service quality and menu offerings.
- Provided exceptional service to high volume of daily customers.
- Followed health safety guidelines when preparing and serving food products.
- Prepared checks, itemizing total meal costs and taxes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
Education
Bachelor of Science - English
Albertus Magnus College
New Haven05-2015
Skills
- Meeting leadership
- Team motivation
- Employee evaluation
- Schedule management
- Metric tracking
- Management expertise
- Attention to detail
- Workload balancing
- Desire for efficiency
Timeline
Team Coordinator/Insurance Claims Specialist
Ercolano Cleaning and Restoration
01.2023 - Current
Team Coordinator
BMW of North Haven
07.2018 - 01.2023
Server
Frank Pepe Pizzeria Napoletana
06.2015 - 02.2020
Bachelor of Science - English
Albertus Magnus College
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