Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Lindsay Kawakami

Colorado Springs,CO

Summary

Proven leader with a track record of enhancing customer satisfaction and retention at "Lindsay's Cottage" through expert relationship building and financial management. Skilled in marketing and client service, demonstrated ability to exceed performance goals. Excels in verbal and written communication, ensuring effective team collaboration and customer relations.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Coordinator, CMA position. Ready to help team achieve company goals.

Overview

26
26
years of professional experience

Work History

Owner

"Lindsay's Cottage"
01.2013 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.

Administrative Assistant

Listen Up
01.2010 - 12.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.


Cleaning Business

Self Employed
11.2010 - 01.2013
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.

Server and Mixologist

Red Robin
01.2005 - 10.2005
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Optometry Assistant

Dr. Thomas Wilson, OD - Monument Vision
12.2001 - 01.2002
  • Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
  • Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
  • Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
  • Explained processes and operated equipment for testing.
  • Served as an integral part of the team during busy periods by managing multiple tasks simultaneously without compromising attention to detail or accuracy.
  • Contributed to the practice''s growth by developing strong relationships with patients through excellent communication skills.
  • Collaborated with colleagues to create a positive work environment, fostering a strong sense of teamwork and shared goals for the practice.

File Clerk

USAA
01.1999 - 12.2001
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
  • Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and a commitment to excellence in file management.
  • Managed sensitive or confidential files with attention to data security and storage policies.
  • Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
  • Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.

Education

High School Diploma -

Liberty High School
Colorado Springs, CO
05.1998

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Desktops, Laptops, and Mobile Devices
  • Marketing
  • Financial Management
  • Consulting
  • Product branding
  • Customer Retention

Timeline

Owner

"Lindsay's Cottage"
01.2013 - Current

Cleaning Business

Self Employed
11.2010 - 01.2013

Administrative Assistant

Listen Up
01.2010 - 12.2013

Server and Mixologist

Red Robin
01.2005 - 10.2005

Optometry Assistant

Dr. Thomas Wilson, OD - Monument Vision
12.2001 - 01.2002

File Clerk

USAA
01.1999 - 12.2001

High School Diploma -

Liberty High School

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