Lindsay Kelly
Enid,OK
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Versatile Business Development Associate highly effective at generating leads, developing pipelines and closing sales. Offering 3+ years of identifying new revenue streams and potential clients to meet growth objectives. Thrives on challenge and competition. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Business Development Representative
Haven Health Management
03.2024 - 05.2024
- Increased client base by identifying potential customers and initiating strategic outreach.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Used SalesForce to handle current portfolio and prospective leads.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Boosted brand awareness by representing the company at industry events and conferences.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Regularly monitored competitor activity to stay informed on market trends and maintain a competitive edge in sales strategies.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Utilized social media platforms as an additional channel for networking and prospecting purposes, expanding the company''s reach within target markets.
- Networked among local business and community organizations to develop leads and generate business.
- Managed a diverse portfolio of clients across multiple industries, ensuring a deep understanding of each sector''s unique challenges and opportunities.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Remained up-to-date on industry news and emerging technologies to effectively position the company as a thought leader in its field.
- Engaged with customers to build business relationships.
- Developed new opportunities by effectively communicating product lines to leading international corporations.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Developed, maintained and utilized diverse client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consulted with businesses to supply accurate product and service information.
- Kept detailed records of daily activities through online customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Generated advertising brochure for vendor use.
Patient Flow Coordinator
Wyoming Cardiopulmonary Svs
01.2024 - 03.2024
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex patients.
- Increased patient satisfaction with timely updates on appointment schedules and wait times.
- Enhanced the efficiency of patient admissions, ensuring accurate insurance verification and processing.
- Improved patient flow by efficiently coordinating room assignments and patient transfers.
- Established strong relationships with clinical staff members across disciplines by providing reliable support and fostering a collaborative work environment.
- Ensured continuity of care through thorough hand-offs between shifts, minimizing delays or gaps in service delivery.
- Evaluated current processes regularly, identifying opportunities for improvement in efficiency and effectiveness of coordination efforts.
- Served as an advocate for patients'' needs within the health system, liaising between various departments to ensure timely access to services.
- Monitored patient progress, updating care team members on changing needs or concerns promptly.
- Created clear documentation of all activities related to patient flow coordination, promoting transparency among care providers and administrators.
- Maintained a safe environment for patients, conducting regular safety checks throughout the facility.
- Reduced wait times for patients by implementing effective scheduling strategies and prioritizing urgent cases.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Delivered excellent patient experiences and direct care.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Coordinated transportation to get patients to and from medical appointments.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Office Administration
Global Specialized Services
04.2023 - 09.2023
- Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Interacted with customers by phone, email, or in-person to provide information.
- Edited documents to improve accuracy of language, flow, and readability.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Reconciled account files and produced monthly reports.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Organized, facilitated and participated in community service efforts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
Business Development Representative
Resurgence Behavioral Health
08.2021 - 09.2023
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Networked among local business and community organizations to develop leads and generate business.
- Communicated with local organizations to build networks and develop leads.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Developed, maintained and utilized diverse client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Stayed current on company offerings and industry trends.
- Kept detailed records of daily activities through online customer database.
- Brought in new accounts through successful networking strategies and promotional approaches.
Accounts Payable Clerk
PT Coupling
04.2022 - 02.2023
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Registered transactions and data on accounting database to track history and safeguard information.
- Reconciled bank accounts to verify accuracy of cash records.
- Assisted manager in conducting internal audits to analyze findings.
- Stored office and client records on secured server to prevent data losses, conducting regular backups.
Human Resources/ Bookkeeper
The Vapor Hut
11.2017 - 02.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Post Loan Reviewer
American Southwest Mortgage
08.2016 - 02.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Operations Manager
Casino Entertainment Unlimited
11.2011 - 12.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Promotions
Cumulus Media
08.2007 - 04.2012
- Represented clients at events with upbeat, outgoing and friendly persona.
- Engaged audiences with upbeat, fresh videos and posts, capitalizing on current trends to create highly shared content.
- Compiled photos and videos of events to share on social media and use in future presentations.
- Generated on-air promotional scripts to promote client marketing and advertising initiatives.
- Organized contests to excite potential consumers and build interest in new product offerings.
- Communicated effectively over social media platforms such as Facebook and Twitter
- to convey important promotional messages.
- Worked independently to troubleshoot and resolve day-of issues to keep promotions moving smoothly.
- Solicited prizes for contests and maintained inventory for future promotions.
- Handled on-site promotions at conferences, stores and other locations to get products directly in hands of consumers.
- Kept project creative materials and important paperwork well-organized to avoid delays or errors.
- Arranged appearances, remotes and events on behalf of clients.
- Coordinated and attended meetings between sellers and sales managers to arrange event plans.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Established and maintained positive relationships with customers.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Engaged customers to communicate key product features.
- Developed creative displays and signage to draw customers to products.
- Collaborated with marketing team to create and implement promotional campaigns.
- Maintained accurate records of promotional events and customer interactions.
- Maintained clean, organized and professional work environment.
Event Specialist and Promotions
Event Marketing Group
11.2004 - 07.2011
- Interfaced with clients to understand event objectives.
- Managed event logistics and operations.
- Negotiated and worked with venues and vendors to carry out event objectives.
- Accurately calculated and processed expenses during and after events.
- Made budgets and proposals for events and event details such as bookings and guest logistics.
- Planned large-scale events such as trade shows, conferences and meetings.
- Interviewed clients to understand event scopes of work and establish budgets.
- Developed planning strategies while creating and maintaining best practices for budgets, project plans, event timelines and presentations.
- Organized post-production trade shows and events while devising strategies, tactics and budgets for fiscal-year marketing plans.
- Upheld best practices for budgeting, projects, timelines and presentations while developing detailed planning strategies.
- Coordinated event planning, bookings and logistics while monitoring budgets and writing proposals.
- Designed strategies, budgets and tactics for annual marketing goals while planning post-production trade shows and other events.
- Coordinated florists, photographers, and musicians for events.
Education
Associates in Liberal Arts - Liberal Arts
OCCC
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL07.2026
CADACC - Drug And Alcohol Rehabilitation
Sober College
03.2024
High School Diploma -
Pioneer Pleasant Vale High School
05.1999
Skills
- Personal Representative
- Team Representative
- Representative Training
- Company Representative Management
- Project Representative Expertise
- Business Development
- Business Relationship Development
- Business Development Planning
- Business Development and Planning
- Business Development Industry Knowledge
- Networking and Business Development
- Business Coaching
- Business Relationships
- Business Planning
- Business Strategies
- Business Tracking
- Business Process
- Business Diversification
- Business Awareness
- Cold-calling
- Salesforce
- Relationship Building
- Product expertise
- Account Management
- Performance Tracking
- Lead Development
- Lead Generation
- Market Research
- Business Relationship Management
- Lead prospecting
- Email campaigns
- Staff Training
- Sales strategy
- Project Management
- Customer Relationship Management
- Territory Development
- Account development
- Social Media Marketing
- Marketing
- Account Reconciliation
- Marketing support
- Continuous professional improvement
- Web technologies and services
- Market development
- Brand Awareness
- CRM Software
- Account Servicing
- Cash Handling
- Point of sale operation
- Opening and closing procedures
- Processing payments
Timeline
Business Development Representative
Haven Health Management
03.2024 - 05.2024
Patient Flow Coordinator
Wyoming Cardiopulmonary Svs
01.2024 - 03.2024
Office Administration
Global Specialized Services
04.2023 - 09.2023
Accounts Payable Clerk
PT Coupling
04.2022 - 02.2023
Business Development Representative
Resurgence Behavioral Health
08.2021 - 09.2023
Human Resources/ Bookkeeper
The Vapor Hut
11.2017 - 02.2018
Post Loan Reviewer
American Southwest Mortgage
08.2016 - 02.2017
Operations Manager
Casino Entertainment Unlimited
11.2011 - 12.2016
Promotions
Cumulus Media
08.2007 - 04.2012
Event Specialist and Promotions
Event Marketing Group
11.2004 - 07.2011
Associates in Liberal Arts - Liberal Arts
OCCC
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
CADACC - Drug And Alcohol Rehabilitation
Sober College
High School Diploma -
Pioneer Pleasant Vale High School
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