LINDSAY KIDWELL
KEY WEST ,FL
Summary
Highly motivated and energetic professional server with years of experience and keen knowledge in wine and food. Thrives under pressure to ensure guests have an unforgettable dining experience. Friendly, honest, punctual, and enthusiastic team player in any situation. Experience includes fine dining establishments with extensive wine knowledge, as well as high-volume restaurants in a casual and fun atmosphere. Possesses a strong work ethic and goal-oriented mindset to contribute successfully to the growth of your establishment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
SERVER
Hogfish Bar & Grill
08.2021 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
SERVER
WALT'S FISH MARKET
12.2019 - 07.2021
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Detailed knowledge of local seafood, we marketed. This included the ability to identify the different cuts of filets as well as shellfish we sold.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Miller's Waterfront Restaurant
03.2017 - 11.2018
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server
Hogfish Bar & Grill
02.2016 - 08.2017
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Server
82 Queen
01.2006 - 12.2015
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Bachelor of Arts - Biology
College of Charleston
Charleston, SC05-2007
Minor - Psychology
College of Chaleston
Charleston, SC05-2007
Skills
- Exceptional customer service
- High volume dining
- Order accuracy
- Suggestive selling
- Strong work ethic
- Cash handling
- Guest engagement
- Team collaboration
- Food and beverage pairings
- Wine pairings
- Cool under pressure
- Allergy awareness
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Languages
French
Elementary
Timeline
SERVER
Hogfish Bar & Grill
08.2021 - 10.2024
SERVER
WALT'S FISH MARKET
12.2019 - 07.2021
Server
Miller's Waterfront Restaurant
03.2017 - 11.2018
Server
Hogfish Bar & Grill
02.2016 - 08.2017
Server
82 Queen
01.2006 - 12.2015
Bachelor of Arts - Biology
College of Charleston
Minor - Psychology
College of Chaleston
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