Lindsay Kirschner

• Developed recruiting strategies to identify quality candidates using ATS, Indeed, LinkedIn, and all major job boards.
• Created compelling graphics and wrote job descriptions to attract high quality Medical and Allied Health candidates.
• Conducted in-depth internal equity analysis for candidate offers.
• Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
• Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
• Partnered with HR team to outline and define position requirements in accordance with company needs.
• Well-versed in utilization of Workday ATS.

- Partner with hiring managers to determine staffing requirements, devise sourcing and recruitment strategies, and provide insights on current talent market trends.

• Engaged in each step of the recruitment process, to ensure successful outcomes.
• Involvement spans from identifying and attracting top talent to conducting thorough screenings, interviews, and negotiations.
• Utilize resume databases and social media platforms to create targeted recruitment campaigns and source top talent in healthcare including but not limited to CNAs, LPNs, RNs.
• Produced $620,000 in spread producing activity in the first year of role.
• Managed a team of 25-30 healthcare workers specializing in onboarding, scheduling, payroll, and benefits for each.
• Negotiate salary rates to maximize satisfaction for both candidates and clients.
• Promoted within the Recruiter Training Program, providing comprehensive training on candidate sourcing, negotiations, screenings, interview preparations, target lead generations, and technical training on applicant tracking system.
• Oversaw contract employee’s specific to client assignments, addressing and resolving client and contractor requests.
• Engaged in regular communication with client managers to assess ongoing staffing and hiring requirements, conducting in-person meetings as necessary.
• Established and maintained client and Field Office relationships to ensure business continuity and ongoing representation.
• Extensive hands-on experience with Salesforce, ServiceNow, Canva, LinkedIn, Shiftwise, and Microsoft Office.

• Responsible for leading and training new customers on post go live expectations
• Assist clients with adoption and education on proper daily operation procedures
• Recognized escalation needs and connected customers with advanced support staff
• Act as liaison between internal teams and customer success managers for any customer retention escalation issues
• Manage client expectations through weekly meetings, correspondence, and timely communication
• Route salesforce cases amongst organization while maintaining and analyzing personal queue in order to support customer experience on a day to day basis
• Assist clients in creating custom reports in order to best meet their business goals
• Auditing customer support team to ensure proper processes and procedures are being followed
• Train and mentor all new hires

• Main point of contact for all customer related inquiries using salesforce, email, and phone
• Identify customers' needs and assist in product use
• Educate clients on new features and functionalities within database
• Gather customer feedback and share internally across organization
• Assist team lead in onboarding support specialists

• Maintain utility invoice portfolios on day to day basis
• Monitor and respond to clients via salesforce in time efficient manner
• Responsible for reviewing and analyzing utility invoices and alert customer of any billing issues
• Utilize database to help customers reach personalized business goals