LINDSAY KLINE
Nokesville,VA
Summary
Ambitious student with extensive hands-on experience in behavioral health. Strong interpersonal skills and a passion for assisting individuals in managing their mental illness. A caring professional with a track record of providing comprehensive and empathetic support to clients. Highly valued team collaborator, committed to achieving consistent results and adapting to changing care requirements. Proficient in patient advocacy and care coordination.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Health Care Specialist
UVACH Prince William Medical Center
08.2019 - Current
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Educated family members and caregivers on patient care instructions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care.
- Audited charts and reviewed clinical documents to verify accuracy.
- Equipped patients with tools and knowledge needed for sustained recovery.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
- Improved patient satisfaction by addressing concerns promptly and escalating issues as necessary to supervisory staff.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for optimal patient outcomes.
Behavioral Medical Technician
Novant UVA Prince William Medical Center Inpatient Behavioral Unit
05.2016 - 08.2019
- Charted and recorded information in client files.
- Tracked client movement on and off the unit by documenting times and destinations of clients.
- Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.
- Quickly responded to crisis situations when severe mental health and behavioral issues arose.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
Psychiatric Technician I
Northern Virginia Mental Health Institute
07.2015 - 04.2016
- Charted and recorded information in client files.
- Quickly responded to crisis situations when severe mental health and behavioral issues arose.
- Interacted with clinical staff and external resources such as school or community personnel.
- Collaborated closely with treatment team to appropriately coordinate client care services.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
Education
Master of Science - Psychology
University of Phoenix
Tempe, AZ10-2024
Bachelor of Science - Psychology, Psychology, Social Work and Counseling, American Studies
Bridgewater College
Bridgewater, VA2014
Skills
- Microsoft Office, Excel, PowerPoint proficiency Dedicated to process improvement
- Psychiatric population familiarity
- Case management experience
- BLS for Healthcare Providers certification
- Behavioral health services
- Medicare and Medicaid knowledge
- Behavioral disorders knowledge
- Health insurance
- Planning and scheduling
- Patient chart documentation
- Healthcare Systems Understanding
- Behavioral support
- Behavior redirection
- HIPAA Compliance
Certification
- Basic Life Support Certification (BLS)
- Nonviolent Crisis Intervention (NVCPI)
Timeline
Behavioral Health Care Specialist
UVACH Prince William Medical Center
08.2019 - Current
Behavioral Medical Technician
Novant UVA Prince William Medical Center Inpatient Behavioral Unit
05.2016 - 08.2019
Psychiatric Technician I
Northern Virginia Mental Health Institute
07.2015 - 04.2016
Bachelor of Science - Psychology, Psychology, Social Work and Counseling, American Studies
Bridgewater College
- Basic Life Support Certification (BLS)
- Nonviolent Crisis Intervention (NVCPI)
Master of Science - Psychology
University of Phoenix
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