Lindsay Kohout
Choctaw,OK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Account Processing Assistant Manager
MidFirst Bank
03.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained and supervised employees on office policies and procedures.
- Monitored performance to identify areas of improvement and make necessary adjustments.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Collaborated with other departments to foster smooth operation of daily processes.
- Helped with planning schedules and delegating assignments to meet coverage.
- Mentored team members to enhance professional development and accountability in workplace.
Account Processing Supervisor
MidFirst Bank
06.2018 - 03.2022
- Collaborated on process improvement initiatives to attain goals.
- Created production schedules to effectively fulfill production plans and meet process goals.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to support staff to organize and improve office efficiency.
- Trained team members on new procedures and policies.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Completed bi-weekly payroll for eight employees.
Customer Service Representative/Branch Manager
BancFirst
11.2008 - 02.2018
- Supervised the branch with guidance, support and direction for high-quality customer care.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives and tellers to deliver polite, professional customer interactions.
- Maintained monthly audits for the branch.
- Conducted financial due diligence on potential investments and acquisitions.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Boosted sales and customer loyalty through incentive programs.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Bank Teller
Bank Of Oklahoma
12.2007 - 11.2008
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Audited fellow teller currency to contribute to dual-control procedures.
Education
Bachelor of Administrative Studies - Business Administration And Management
Oklahoma City Community College
Oklahoma City, OKDental Assistant Degree - Dental Assisting
Moore Norman Technology Center - Norman
Norman, OK05.2004
Skills
- Operations Management
- Business Development
- Attention to Detail
- Auditing
- Paperwork Processing
- Meeting Tight Deadlines
- Schedule Coordination
- Operational Reports
- Relationship Building and Management
- Performance Reviews
- Employee Development
- Banking Products and Services
- Account Review
- Interviewing and Hiring
- Customer Service
- Excellent Work Ethic
- Decision-Making
- Staff Management
Timeline
Account Processing Assistant Manager
MidFirst Bank
03.2022 - Current
Account Processing Supervisor
MidFirst Bank
06.2018 - 03.2022
Customer Service Representative/Branch Manager
BancFirst
11.2008 - 02.2018
Bank Teller
Bank Of Oklahoma
12.2007 - 11.2008
Bachelor of Administrative Studies - Business Administration And Management
Oklahoma City Community College
Dental Assistant Degree - Dental Assisting
Moore Norman Technology Center - Norman
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