LINDSAY KRUPA
Darien,CT
Summary
Results-oriented Hospitality Operator with 15+ years in high-volume, full-service restaurant management. Expertise in financial performance, staffing, compliance, and enhancing guest experiences. Proven ability to streamline operations, enforce controls, and improve margins while maintaining brand integrity and team accountability.
Overview
8
8
years of professional experience
Work History
General Manager / Operator
The Goose
02.2023 - Current
- Lead all operational, financial, and administrative aspects of a high‑profile, full‑service restaurant.
- Function as the primary business operator with full accountability for profitability, systems, staffing, and brand execution.
- Own day‑to‑day and strategic operations, overseeing dining room, bar, events, and administrative functions.
- Manage full P&L lifecycle including weekly, monthly, and quarterly financial reviews.
- Handle all invoice entry, coding, and reconciliation through QuickBooks and xtraCHEF.
- Monitor COGS, margins, inventory levels, and labor efficiency; identify and implement cost‑saving initiatives.
- Oversee cash management, deposits, petty cash, and internal controls.
- Administer Toast POS: setup, configuration, reporting, troubleshooting, and staff training.
- Maintain operational reporting, sales analysis, and performance tracking.
- Manage website updates, Google Business profile, and online presence.
- Recruit, interview, hire, onboard, train, and manage FOH and BOH teams.
- Create and manage schedules for hourly staff, salaried leadership, seasonal employees, and contractors.
- Process weekly payroll including tips, bonuses, and incentive structures.
- Foster accountability, morale, and service standards across all teams.
- Negotiate pricing, contracts, and credit terms with food, beverage, and service vendors.
- Establish and manage vendor lines of credit.
- Oversee food & liquor permit renewals and maintain full regulatory compliance.
- Serve as primary liaison with health department, fire marshal, and local officials.
- Built and scaled a revenue-driven events program, increasing private and special-event revenue by over 200% compared to 2023.
- Led private and semi-private event sales, pricing, and execution with full operational ownership.
- Curated programming, entertainment, and seasonal events to drive incremental revenue and repeat visitation.
- Handled guest recovery and reputation management across Google, Yelp, and TripAdvisor.
- Strengthened brand presence through consistent service standards, event-led marketing, and on-site execution.
Director of Operations
Rise Hospitality Consulting
11.2022 - Current
- Advise hospitality owners on operational performance, profitability, and scalability.
- Partner with ownership teams to evaluate business practices and identify growth opportunities.
- Conduct labor analysis, COGS reviews, and margin optimization.
- Implement operational systems, automation, and backend process improvements.
- Support leadership development, staffing models, and operational restructuring.
Multi‑Location General Manager
Imian Partners LLC
01.2018 - 02.2023
- Enhanced operational efficiency across multiple restaurant units in Connecticut.
- Reduced overhead by over $100K annually by streamlining management roles.
- Directed staffing, scheduling, payroll, and HR onboarding for various locations.
- Managed P&L reporting, invoices, and weekly operational summaries effectively.
- Negotiated vendor contracts to significantly lower cost of goods sold.
- Oversaw compliance, property maintenance, and POS system administration.
Education
No Degree -
Naugatuck Valley Community College
Waterbury, CTSkills
- Full‑Cycle Restaurant Operations
- P&L Ownership
- Financial Management
- QuickBooks
- XtraCHEF
- Budgeting
- Forecasting
- POS Administration
- Systems Administration
- Toast POS
- Labor Strategy
- Scheduling
- Payroll
- Vendor Negotiation
- Cost of Goods Optimization
- Compliance
- Permits
- Health Department Relations
- Hiring
- Training
- Team Development
- Guest Experience
- Reputation Management
- Brand Management
- Event Programming
- Private Events Execution
- Process Improvement
- Operational Efficiency
Timeline
General Manager / Operator
The Goose
02.2023 - Current
Director of Operations
Rise Hospitality Consulting
11.2022 - Current
Multi‑Location General Manager
Imian Partners LLC
01.2018 - 02.2023
No Degree -
Naugatuck Valley Community College
Personal Information
- Profile: Results-driven hospitality operator with 15+ years of experience running high-volume, full-service restaurant operations. Proven track record of owning the business end-to-end — from financial performance and systems to staffing, compliance, and guest experience.
- Title: General Manager | Operations & Hospitality Leader