Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay Kuhn

Detroit,MI

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

9
9
years of professional experience

Work History

Team Leader, Client Resolution

Amrock
10.2019 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Held weekly team meetings to inform team members on company news and updates.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.

Channel Captain

Amrock
04.2018 - 10.2019
  • Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Managed team workload to reach targets for specific tasks.
  • Supervised 40 co-workers.
  • Developed process improvements and offered actionable solutions to correct recurring issues.
  • Created staff schedules, approved requested time off and updated reports.
  • Worked with customer service representatives to handle escalated customer issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Closing Processor

Amrcok
04.2015 - 04.2018
  • Prepared general and specialized closing documents and organized real estate and lender loan documents in preferred order.
  • Proofed recording documents for typographical errors, signatures, notary documentation and missing data.
  • Obtained clear title by ordering title reports, resolving title defects and satisfying existing liens and encumbrances against property or principals.
  • Coordinated daily closing activity to fulfill team responsibility for meeting and exceeding customer closing expectations.
  • Reviewed and validated details of loan applications and closing documentation.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Consulted with outside vendors to identify and resolve loan closing issues.

Education

High School Diploma -

Roosevelt High School
Wyandotte, MI
2011

Skills

  • Daily Workflow Improvement
  • Issue Resolution
  • Effective Customer Service
  • Coaching and Mentoring
  • Continuous Improvement Strategies
  • Call Center Operations
  • Attention to Detail
  • Service Level Agreements
  • Performance Improvement
  • Analytical Thinking
  • Verbal and Written Communication
  • Teamwork and Collaboration

Timeline

Team Leader, Client Resolution

Amrock
10.2019 - Current

Channel Captain

Amrock
04.2018 - 10.2019

Closing Processor

Amrcok
04.2015 - 04.2018

High School Diploma -

Roosevelt High School

Similar Profiles

CREATE PROFILE
Lindsay Kuhn