Lindsay Kuria
717-415-7540
Dover,PA
Summary
Passionate about delivering exceptional customer service, with a proven track record of successfully training and leading teams. Excelled in efficiently handling multiple tasks while providing outstanding customer service throughout my career. Strong organizational and problem-solving abilities enable me to effectively manage store operations for a smooth workflow and excellent results. Possess the ability to answer customers' queries and provide great customer service as a receptionist, directing them in the correct direction in a timely and efficient manner.
Overview
25
25
years of professional experience
Work History
Assistant Manager
LifePath Thrift Stores
09.2021 - 12.2024
- Oversaw employee management and training.
- Organized meetings and ensured timely follow-up.
- Managed payroll processing procedures.
- Executed accurate end-of-day cash reconciliation tasks.
- Provided excellent support to enhance customer satisfaction.
- Allocated responsibilities among staff.
- Evaluated staff productivity.
Bartender/Server
San Carlos, The Hop
08.2016 - 10.2018
- Handled client requests promptly.
- Managed stock levels efficiently.
- Managed inventory replenishment.
- Performed regular sanitation of work areas.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened/closed the bar ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork
- Maintained a clean and organized workspace
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services
- Supported special events
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Managed inventory to prevent shortages, conducting daily/weekly stock checks and placing timely orders.
Store Manager
Cape Horn Western Wear
04.2006 - 02.2018
- Managed processes for hiring and terminating employees.
- Planned and aligned work schedules.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Bank Teller
Northwest savings bank
08.2003 - 01.2006
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Medical Receptionist
Pediatric Care of York
07.1999 - 08.2003
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Education
High School Diploma - Business Administration And Management
Red Lion Area Shs
Red Lion, PA06.1999
Skills
- Supervisory Team Management Experience
- Retail Store Management
- Inventory and Sales Proficiency Management
- Proficient in Microsoft Word
- Staffing Solutions
- Cash Management
- Theft Prevention
- Product Knowledge Expertise
- HR Management
- Sales
- Inventory Management
- Customer Support
- Effective Shift Coordination
- Retail Merchandising
- POS System Proficiency
- Office Administration Expertise
- Financial Record Keeping
- Management
- Team Team Leadership Experience
- Payroll Administration Skills
- Market Pricing Analysis
- Conflict Resolution Strategies
- Invoice Processing
- Accounts Receivable Management
- Optimizing Sales Through Upselling
- New Hire Orientation
- Leadership
- Transportation and Freight Management
- Vendor Acquisition
- Customer Service Skills
- Medical Office Administrator
- Clinical Office Operations
- Office Operations Management
- Decision-making
- Sales growth
- Multitasking and organization
- Strategic thinking
- Scheduling and planning
- Customer service
- Money handling
- Team leadership
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager
LifePath Thrift Stores
09.2021 - 12.2024
Bartender/Server
San Carlos, The Hop
08.2016 - 10.2018
Store Manager
Cape Horn Western Wear
04.2006 - 02.2018
Bank Teller
Northwest savings bank
08.2003 - 01.2006
Medical Receptionist
Pediatric Care of York
07.1999 - 08.2003
High School Diploma - Business Administration And Management
Red Lion Area Shs
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