Lindsay Larney

Managed daily operations for 13 branches.

Provided leadership support to office teams and addressed operation issues.

Ensured high standards of customer service and office efficiency.

Handled administrative tasks, reporting, and inter office communication.

• Conducted preliminary eye exams and recorded patient histories to support optometrists in diagnosis.
• Operated diagnostic equipment, ensuring accurate measurements for visual acuity and ocular health assessments.
• Assisted in fitting and adjusting eyewear, enhancing patient satisfaction through personalized service.
• Managed inventory of optical supplies, streamlining procurement processes to reduce costs and improve efficiency.
• Educated patients on proper contact lens care, significantly improving adherence to safety protocols.
• Coordinated with optometrists to schedule appointments, optimizing clinic workflow and reducing wait times.
• Implemented new electronic health record systems, enhancing data accuracy and accessibility for patient information management.
• Collaborated effectively with other healthcare professionals, contributing to comprehensive patient care plans for optimal outcomes.
• Maintained a clean and sterile environment within the examination rooms, adhering to strict hygiene protocols for patient safety.
• Ensured accurate record-keeping by diligently documenting test results, diagnoses, and treatment plans in accordance with industry standards.
• Improved patient satisfaction by efficiently conducting preliminary eye tests and gathering relevant medical history.
• Enhanced patient experience by providing clear instructions and guidance during various testing procedures.
• Efficiently managed inventory of contact lenses and eyeglasses, ensuring ample stock levels to meet demand while reducing waste through proper storage techniques.
• Demonstrated exceptional customer service skills while assisting patients with insurance claims processing, resolving issues quickly and professionally.
• Expedited check-in process through proficient data entry skills, decreasing patient wait times while maintaining accuracy in records management.
• Strengthened communication between optometrists and referring physicians by preparing detailed reports outlining patients'' diagnoses and recommended treatments.
• Streamlined appointment scheduling process, maximizing daily patient flow and minimizing wait times for appointments.
• Assisted optometrists in diagnosing vision disorders with thorough pre-testing procedures and accurate documentation.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
• Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
• Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
• Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
• Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
• Assisted with dilating patients or using eye medications when directed by optometrist.
• Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
• Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
• Educated patients and relations on ocular health and safety, promoting good eye care.
• Cleaned or sterilized ophthalmic or surgical instruments.
• Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.

Assisted patients with check in, scheduling and insurance verification.

Managed nines, appointment scheduling and patient records.

Handled cash, payments and front desk operations.

Delivered professional customer care service.

Assisted Dr with in office exams.

• Provided prompt and attentive service to customers in fast-paced environment.
• Accurately took drink orders and processed payments using POS system.
• Maintained cleanliness and organization of bar area to ensure efficient operations.
• Collaborated with bartenders to create and promote daily specials for customers.
• Monitored inventory levels and communicated needs to management for restocking supplies.
• Adapted quickly to changing priorities during peak hours, ensuring smooth service flow.
• Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
• Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
• Served alcoholic and non-alcoholic beverages in bar environment.
• Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
• Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.