Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Lindsay Lee

Loveland,Co

Summary

Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Support position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Fraud Analyst

Ibotta
01.2021 - Current
  • Analyze customer accounts, behaviors, requests, and purchases to determine if fraudulent activity is taking place and if that fraud violates company policies
  • Experience in collecting data in Excel and Google Sheets on possible current fraud trends among consumers
  • Ability to identify current and changing fraud trends in the behaviors of customers
  • Determine when to deactivate a saver's use of the app for fraud based on customer behavior.
  • Embrace and uphold Ibotta's Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & Advocate for Savers
  • Analyze and respond to email inquiries from Ibotta users
  • Work through account information, notes, and customer emails to efficiently investigate issues or pain points within the Ibotta app
  • Problem solve by reviewing Ibotta systems, and customer accounts
  • Be an advocate for the saver
  • Collect information on possible app glitches and or malfunctions to be escalated to management
  • Stay updated on new App functions and features to best serve the customer
  • Use Sales programs to investigate and communicate with retailers on the status of E-commerce purchases
  • Appropriately distribute missed funds to customers per current workflows and guidelines
  • Demonstrate vast knowledge of business partners and various company departments.

Server and Cook

Red Robin Inc.
10.2018 - 10.2019
  • Provide an excellent customer experience and ensure customers exit satisfied
  • Extensive knowledge of products and services available in house as well as customization options
  • Ability to recognize and effectively handle unsatisfied customers and unsatisfactory products
  • Efficiently used Point Of Sale systems to correctly and quickly provide bills of sales and ensure products are charged and marked for inventory correctly
  • Adopted and upheld safety procedures in the preparation, cooking, and service of food related products.

Overnight Manager

Ihop
02.2017 - 06.2018
  • Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
  • Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
  • Reduced employee turnover through effective communication, training, and mentorship of staff members.
  • Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
  • Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
  • Managed employee scheduling to maximize efficiency while adhering to labor budget constraints during overnight hours.

Education

Associates in Business Management -

Front Range Community College
05.2019

Skills

  • Versatile and skilled customer service analyst dedicated to superior customer experience and satisfaction while upholding company policies
  • Proven abilities to analyze customer needs, create lasting and trustworthy rapports, and identify fraudulent activity through customer behavior
  • Independently driven and reliable with strengths in prioritizing tasks and time management
  • Experience in fraud risk management
  • Demonstrated analytical ability, conceptual thinking, and problem-solving skills
  • Strong written and verbal communication skills
  • Dispute Resolution
  • Proven ability to work independently while maintaining productivity

Personal Information

Title: Customer Service Analyst

Timeline

Fraud Analyst

Ibotta
01.2021 - Current

Server and Cook

Red Robin Inc.
10.2018 - 10.2019

Overnight Manager

Ihop
02.2017 - 06.2018

Associates in Business Management -

Front Range Community College
Lindsay Lee