Summary
Overview
Work History
Skills
Timeline
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Lindsay Leonard

Pacific Grove,CA

Summary

I am a friendly, reliable, loyal and professional person. I have worked in customer service since i was sixteen. I do not jump from one job to another. In total I have had over 20 years of customer service under my belt. I absolutely adore working with people. I enjoy a workplace where i can contribute positively for the establishment and myself. This way we both can grow.

Overview

23
23
years of professional experience

Work History

Wine Tasting Room Associate and Manager

Blair Estate Wines
11.2021 - Current
  • Maintained a clean and inviting tasting room, ensuring an enjoyable atmosphere for visitors.
  • Contributed to positive online reviews by consistently delivering exceptional service to all tasting room visitors.
  • Educated visitors on winemaking processes, vineyard history, and varietal characteristics to enhance their appreciation of the wines.
  • Assisted in planning and executing special events, creating memorable experiences for attendees.
  • Managed inventory of wines and merchandise, ensuring adequate stock levels for daily operations and special events.
  • Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
  • Increased sales through upselling techniques and promoting wine club membership benefits to guests.
  • Handled cash transactions accurately and efficiently while maintaining a high level of customer service.
  • Assisted in training new team members on tasting room procedures, policies, and best practices for customer engagement.
  • Poured wines according to quality and service standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Boxed and labeled club membership pickups and shipments.
  • Labeled, foiled, waxed and stamped wine bottles to perfected and consistent standards.

Float Facilitator/Receptionist

Theta Float Spa
03.2019 - 03.2020
  • Greeted all guests and clients that entered the spa.
  • Answered phone calls, emails, social media and Yelp requests.
  • Kept a relaxed. welcoming, clean, professional and on-time environment with spa tranquility.
  • Processed payments and updated accounts to reflect changes, membership packages and gift certificate balances.
  • Provided refreshments for clients. Poured or refilled R/O water or hot tea.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Scheduled and confirmed appointments. Maintained daily calendars using Booker and Vagaro systems.
  • Maintained correspondence with staff availability and schedules for booking appropriate massage and treatments requested by clients.
  • Responsible for floatation pools maintenance (extremely thorough) Including: Temperature checks, chemical balance, water and Epsom salt levels, sanitation between every use, proper lighting and music and setting up the room with towels/earplugs/washcloths/robes/stocking shower essentials. etc.
  • Kept up with the laundry. Washed, dried and folded all massage table sheets, blankets, robes, pool towels, washcloths, etc.

Restaurant Server/Bartender/Shift Manager

Sly McFly's
06.2015 - 11.2019
  • Friendly greetings and maintained smile and positive energy to guests. Whatever is possible to make the guest happy.
  • Kept a clean, sanitized and clutter free environment for patrons.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals using Clover system.
  • Assisted customers in selecting appetizers, entrees and drinks. Recommended alternative items for food allergies and gluten intolerances.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Stocked bar with beer, wine, liquor, prepared fruit and garnish, mixers and related supplies.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Engaged in small talk with patrons to build rapport and earn repeat business. Greeted returning guests by name and remembered their favorite drinks or specific requests.
  • As a shift lead I would train new hires and prepared FOH staff scheduling.

Host/Server/Bartender/Manager

Applebee's
11.2001 - 05.2015
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.

Skills

  • Great customer service
  • Time management
  • Quick learner
  • Problem solving
  • Professional
  • Loyal
  • Computer skills
  • Punctual
  • Friendly
  • Honest
  • People pleaser
  • Multi-line telephone skills
  • Cleanliness standards
  • Retail Sales
  • POS System Operation
  • Wine Knowledge
  • Honest and Dependable
  • Attention to Detail
  • Positive Customer Engagement
  • Cash Handling
  • Inventory and Stocking
  • Store Opening and Closing
  • Product Knowledge

Timeline

Wine Tasting Room Associate and Manager

Blair Estate Wines
11.2021 - Current

Float Facilitator/Receptionist

Theta Float Spa
03.2019 - 03.2020

Restaurant Server/Bartender/Shift Manager

Sly McFly's
06.2015 - 11.2019

Host/Server/Bartender/Manager

Applebee's
11.2001 - 05.2015

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Lindsay Leonard