Lindsay Leonard
Spokane Valley,WA
Summary
Dynamic Service Manager with extensive experience at True Value, excelling in inventory management and customer service. Proven ability to enhance sales through effective upselling and relationship building. Skilled in equipment repair and consistently achieving operational excellence and fostering a loyal customer base.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Manager
True Value
Spokane Valley, WA
03.2025 - 07.2025
- Oversaw department operations for outdoor power equipment and small engine services.
- Facilitated product ordering to maintain optimal inventory levels.
- Managed daily store operations, including opening and closing procedures.
- Executed tasks in the paint department, key cutting, rental, screen repair, and small engine repair.
Retail Lead
Rathdrum TradingPost Hardware
Rathdrum, ID
05.2020 - 03.2025
- Supervised and trained retail associates to ensure compliance with company policies.
- Managed daily operations of hardware store, including cash handling and inventory management.
- Utilized paint tinting machine and instructed others on selecting appropriate paint.
- Drafted rental contracts for customers, clarifying terms and conditions effectively.
- Implemented visual merchandising strategies to enhance product placement and boost sales.
- Cultivated customer relationships through exceptional service, increasing loyalty.
- Resolved escalated customer issues promptly while maintaining professionalism.
- Achieved personal sales targets consistently through upselling techniques and extensive product knowledge.
Education
High school diploma -
Grace Christian Academy
Republic, WA12.2020
Skills
- Assembly
- Microsoft Office
- Mechanic experience
- Key cutting
- Load and unload
- Rental contract
- Organizational skills
- Pallet jack
- Freight experience
- Computer skills
- Supervising experience
- Shipping & Receiving
- Retail sales
- Marketing
- Cash handling
- Computer literacy
- Warehouse experience
- Cashiering
- Phone etiquette
- Retail management
- Planograms
- 10 key typing
- Order picking
- Rekey locks
- Pricing
- Upselling
- Equipment repair
- Power tools
- Mechanical knowledge
- Forklift
- Inventory control
- Management
- 2-stroke small engine repair
- Inventory management
- Equipment maintenance
- Parts ordering
- Paint tinting
- Staff training
- Task delegation
- Customer service
- Trustworthy and honest
- Relationship building
- Maintenance and repair
Certification
- STIHL Silver Technician, 2025-04-01, Present
- Husqvarna Bronze Technician, 2024-04-01, Present
- Driver's License
<Enter your own>
Driving License: Yes
Languages
English
Timeline
Service Manager
True Value
03.2025 - 07.2025
Retail Lead
Rathdrum TradingPost Hardware
05.2020 - 03.2025
High school diploma -
Grace Christian Academy
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