Lindsay Litton
Fairmont
Summary
Outgoing personality skilled at operating in fast-paced environments with demanding objectives. Talent for adapting to changing procedures, policies, and independently handling customer issues. Analytical problem-solver successful at managing time and paying attention to detail.
Overview
13
13
years of professional experience
Work History
Perioperative Care Tech
UHC
Bridgeport
12.2024 - Current
- Maintained cleanliness and safety of patient environments.
- Collected specimens for analysis according to established procedures.
- Ensured that all supplies were adequately stocked and available for use when needed.
- Conducted sterile technique while assisting surgical technicians.
- Adjusted settings or positions of medical equipment.
Customer Service Representative
First Energy
Fairmont
10.2019 - 12.2024
- Assisted customers with account inquiries and billing issues.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to improve service delivery processes.
- Handled high-volume call situations while maintaining professionalism.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Server
Minard's Spaghetti Inn
Clarksburg
06.2015 - 05.2018
- Operated POS terminals to input orders, split bills and calculate totals
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Promoted desserts, appetizers and specialty drinks
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
Lead Line Cook & Pizza Chef
Mia Marghertia Coal Fired Pizzeria
Bridgeport
05.2015 - 10.2015
- Maintained consistent quality and high accuracy when preparing identical dishes every day
- Recorded and reported status of various ingredient stock levels to notify manager to reorder products
- Batch cooked food items during peak service hours to minimize wait time
- Catered to large events for private parties outside restaurant
- Organized wine and food tastings
- Planned meals with customers to ensure all meals met expectations
Pastry Chef Intern
Noteworthy Sweets
Fairmont
01.2017 - 05.2017
- Developed innovative dessert menu with over 20 offerings
- Prepared mise en place every day to promote efficient preparation of signature dishes
- Created multiple desserts such as cakes, frozen treats and pastries weekly
- Created exciting dishes to draw in clientele and increase revenues
Pastry Chef Intern
Fedora Bakery
Florence
06.2014 - 07.2014
- Oversaw pastry production for catering, pick-up orders and in-store customers
- Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed
- Purchased, organized and oversaw the use of kitchen materials
- Communicated with various international student chefs
- Worked through cultural barriers to provide excellent products and service
Sales Representative
Pier 1 Imports
Bridgeport
07.2013 - 06.2014
- Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage
- Cross-sold additional products and services to purchasing customers
- Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences
- Assisted customers during selection process and helped choose perfect products to meet individual needs
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
Education
Bachelor of Science - Business Administration & Hospitality Management
Fairmont State University
Fairmont, WV2018
Associate of Arts - Culinary Arts
Pierpont Community And Technical College
Fairmont, WV2014
Skills
- Time management
- Leadership
- Training
- Excellent customer service
- Strong team member
- Effective multi-tasker
- Verbal communication
- Courteous and professional demeanor
- Problem solving
- Computer proficiency
Accomplishments
• Dean's List 2013, 2014, 2015
• 2 year member competing with Pierpont culinary competition team
• Organized Catering events for 200+ customer gatherings
• Awarded Internship in Florence, Italy through Apicius International School of Hospitality
• Recipient of Employee of the month for implementing new ideas within company standards to help overall growth.
• 2 year member competing with Pierpont culinary competition team
• Organized Catering events for 200+ customer gatherings
• Awarded Internship in Florence, Italy through Apicius International School of Hospitality
• Recipient of Employee of the month for implementing new ideas within company standards to help overall growth.
References
- Personal - Jessica Bledsoe 423-258-6078
- Professional - David Bailey 304-288-7582
- Professional - Myna Smith 757-450-9414
Timeline
Perioperative Care Tech
UHC
12.2024 - Current
Customer Service Representative
First Energy
10.2019 - 12.2024
Pastry Chef Intern
Noteworthy Sweets
01.2017 - 05.2017
Server
Minard's Spaghetti Inn
06.2015 - 05.2018
Lead Line Cook & Pizza Chef
Mia Marghertia Coal Fired Pizzeria
05.2015 - 10.2015
Pastry Chef Intern
Fedora Bakery
06.2014 - 07.2014
Sales Representative
Pier 1 Imports
07.2013 - 06.2014
Bachelor of Science - Business Administration & Hospitality Management
Fairmont State University
Associate of Arts - Culinary Arts
Pierpont Community And Technical College