Lindsay Mallari
Arlington,TX
Summary
Highly motivated and results-oriented customer service professional delivering exceptional service in fast-paced environments. Skilled in managing customer inquiries, resolving complaints, and providing personalized solutions to ensure customer satisfaction. Adept at building strong client relationships, fostering loyalty, and ensuring positive experiences through effective communication and problem-solving. Strong ability to multitask, handle high call volumes, and work collaboratively with cross-functional teams to meet company goals. Committed to continuous improvement and delivering top-notch service that aligns with company values, and enhances the overall customer experience.
Overview
7
7
years of professional experience
Work History
Certified Medical Assistant
West Texas Health
Abilene, TX
10.2024 - 02.2025
- Escort patients to exam rooms, conduct patient interviews, measure vital signs (e.g., weight, blood pressure, pulse, and temperature), and document findings in the patient’s chart.
- Accurately document all patient communications and interventions in the patient's EMR.
- Exhibited knowledge of HIPAA regulations when handling confidential health information.
- Managed patient scheduling, including appointment confirmations and follow-up calls.
- Provided support to physicians during examinations, treatments, and procedures in an efficient manner.
- Executed administrative tasks, such as filing documents or answering phones, promptly when needed.
Customer Service Representative
Docomo Pacific
Saipan, Marianas Pacific
07.2022 - 01.2024
- Handled customer complaints and inquiries courteously, and efficiently.
- Developed strong customer relationships and loyalty through effective communication.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Performed data entry tasks to update customer account records.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Met daily customer service quotas, with a focus on quality.
Call Center Representative
Docomo Pacific
Saipan, Marianas Pacific
04.2022 - 07.2022
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively, while maintaining a positive attitude towards customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Performed outbound calls to follow up on customer inquiries and account statuses.
- Updated customer accounts, addresses, and contact information within call management databases.
- Documented records of customer interactions, transactions, comments, and complaints.
Loyalty Care Representative
Imperial Pacific Resort Hotel
Saipan, Marianas Pacific
11.2019 - 03.2020
- Provided exceptional customer service, resulting in positive feedback and increased loyalty program referrals.
- Performed data entry tasks related to loyalty program enrollment forms and applications.
- Implemented creative incentives and promotions within a rewards program to encourage customer retention, and enhance customer satisfaction.
- Maintained inventory levels of office supplies and equipment as needed.
- Efficiently acquired appropriate information from files, records, and other documents to enroll customers in the program.
Sales Representative
Tommy Hilfiger
Tamuning, Guam
07.2018 - 06.2019
- Listened to customer needs to identify and recommend the best products and services.
- Maintained a well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue.
- Managed inventory levels by ordering sufficient stock for each account.
- Provided every customer with comprehensive assistance upon entering the store, through merchandise selection, and completion of purchases.
- Operated the register, handled cash, and processed credit card transactions.
Education
Certificate - Clinical Medical Assistant
Abilene Medical Assistant School
Abilene, TX01-2025
High School Diploma -
George Washington Highschool
Guam05-2019
Skills
- Customer service
- Data entry
- Problem solving
- Team collaboration
- Attention to detail
- Time management
- Upselling Strategies
- Positive and professional
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Timeline
Certified Medical Assistant
West Texas Health
10.2024 - 02.2025
Customer Service Representative
Docomo Pacific
07.2022 - 01.2024
Call Center Representative
Docomo Pacific
04.2022 - 07.2022
Loyalty Care Representative
Imperial Pacific Resort Hotel
11.2019 - 03.2020
Sales Representative
Tommy Hilfiger
07.2018 - 06.2019
Certificate - Clinical Medical Assistant
Abilene Medical Assistant School
High School Diploma -
George Washington Highschool
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