Summary
Overview
Work History
Education
Skills
ANIMAL RESCUE 20+ YRS
Timeline
Hi, I’m

LINDSAY MARTIN

Yucaipa,CA

Summary

Business owner with a successful history at OWN-IT, specializing in customer relations and strategic marketing. Achieved operational efficiency and financial growth through effective negotiation and relationship management. Proficient in business planning and project estimating, delivering exceptional client service and innovative solutions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

29
years of professional experience

Work History

OWN-IT

Owner
02.2016 - 03.2025

Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.

TOOLS-EZ

Online Sales Associate/Office Manager/Field Worker
01.2004 - 07.2009

Job overview

  • Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
  • Diagnosed and resolved technical challenges for customers to facilitate online order process.
  • Liaised with product marketing and sales teams to support strategic planning, testing and execution of initiatives for e-commerce websites.
  • Analyzed online sales data and developed action plans to improve margin, revenue and processes.
  • Generated monthly sales reports and shared insights and recommendations to drive sales.
  • Improved online sales conversion rates by [Number]% while fostering amazing customer experiences.
  • Drove strategy for online platform, order management and fulfillment process to meet company objectives.
  • Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities.
  • Interviewed, hired and trained sales team members to establish sufficient phone coverage during holiday peak periods.
  • Contributed towards the creation of an efficient returns process that reduced operational costs while maintaining customer satisfaction.
  • Conducted market research to identify trends, pricing strategies, and potential growth opportunities.
  • Enhanced customer satisfaction through prompt communication and resolution of inquiries or issues.
  • Fostered strong relationships with suppliers, negotiating favorable terms for bulk purchasing and timely deliveries.
  • Boosted online sales by implementing effective product descriptions and visually appealing listings.
  • Streamlined order processing and shipping procedures, ensuring timely delivery to customers.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Negotiated with suppliers to secure best prices for products.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Demonstrated adaptability by adjusting quickly to changing weather conditions or unexpected obstacles encountered during fieldwork operations.
  • Communicated with coworkers and management to report challenges.

Victoria Secret

Sales Associate
03.2006 - 01.2007

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Guess Outlet

Sales Associate /Head Cashier
10.1998 - 01.2000

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Mikasa

Sales Associate
10.1998 - 01.1999

Job overview

  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

GAP

Sales Associate /Cashier
11.1997 - 06.1998

Job overview

  • Organized racks and shelves to enhance store visual appeal and promote merchandise.
  • Processed cash transactions with precision, ensuring compliance with company policies.
  • Cultivated customer relationships to drive repeat business and loyalty.
  • Managed returns, exchanges, and refunds according to store policy.
  • Assisted customers in locating products and checking inventory at other locations.
  • Responded to inquiries about sizing, accessories, and product care effectively.
  • Rotated stock and restocked shelves to ensure product availability and store attractiveness.
  • Educated clients on promotional offerings using effective selling techniques.

Ross Dress for Less

Sales Associate /Customer Service Cashier
08.1996 - 04.1998

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Styles For Less

Sales Associate
09.1996 - 02.1998

Job overview

  • Streamlined organization of racks and shelves to boost store aesthetics and merchandise visibility.
  • Executed cash transactions with precision while following company cash handling procedures.
  • Cultivated customer relationships to drive repeat business opportunities.
  • Oversaw processing of returns, exchanges, and refunds based on store policy.
  • Demonstrated professionalism under pressure while resolving customer issues effectively.
  • Tagged and priced merchandise to ensure readiness for sales floor display.
  • Guided customers in finding products and verified availability across different locations.
  • Provided answers to customer inquiries regarding sizing options, accessories, and care.

SPUNKY STEAR

Restaurant Hostess
01.1997 - 08.1997

Job overview

  • Handled telephone inquiries while attending to in-person guest needs seamlessly.
  • Maintained organized waitlist during busy periods for efficient guest seating.
  • Managed reservations and accommodated special requests, ensuring accurate guest counts.
  • Enhanced customer satisfaction by greeting and seating guests promptly.
  • Provided exceptional service through friendly interactions, addressing customer questions and concerns.
  • Collaborated with servers to minimize wait times and ensure smooth transitions.
  • Resolved guest complaints professionally, improving future experiences.
  • Prepared dining room for service by cleaning and organizing tables.

Ross Dress for Less

Sales Associate /Customer Service Cashier
01.1996 - 08.1997

Job overview

  • Organized racks and shelves to enhance store aesthetics and promote merchandise visibility.
  • Handled cash transactions with precision, adhering to company policies for financial accuracy.
  • Cultivated customer relationships to drive repeat business and loyalty.
  • Managed returns, exchanges, and refunds in compliance with store policies.
  • Maintained professionalism during high-stress situations, resolving issues calmly.
  • Prepared merchandise for sales floor by pricing and tagging items effectively.
  • Assisted customers in locating products and checking inventory at other locations.
  • Answered inquiries regarding sizing, accessories, and care of merchandise.

Education

Crafton Hills College
Yucaipa, CA

High School Diploma

University Overview

ADVANCED BUSSINESS AND LAW

UI REALESTATE
ONLINE

No Degree from REALESTATE

University Overview

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Business planning
  • Project estimating
  • Marketing
  • Business launch
  • Business administration
  • Business marketing
  • Negotiation
  • Product branding
  • Bidding processes
  • Cost reduction

ANIMAL RESCUE 20+ YRS

ANIMAL RESCUE 20+ YRS

I HAVE TENDED TO THE AID OF HOMELESS ABANDED AND INJURED ANIMALS 

* VET ASSISTED 

*SPAYING

*HOMEING 

*MEDICATING

* TREATING LIFE THREATING SICKNESS

*AND LOVING THEM WITH ALL MY HEART AT THE SAME TIME

Timeline

Owner
OWN-IT
02.2016 - 03.2025
Sales Associate
Victoria Secret
03.2006 - 01.2007
Online Sales Associate/Office Manager/Field Worker
TOOLS-EZ
01.2004 - 07.2009
Sales Associate /Head Cashier
Guess Outlet
10.1998 - 01.2000
Sales Associate
Mikasa
10.1998 - 01.1999
Sales Associate /Cashier
GAP
11.1997 - 06.1998
Restaurant Hostess
SPUNKY STEAR
01.1997 - 08.1997
Sales Associate
Styles For Less
09.1996 - 02.1998
Sales Associate /Customer Service Cashier
Ross Dress for Less
08.1996 - 04.1998
Sales Associate /Customer Service Cashier
Ross Dress for Less
01.1996 - 08.1997
Crafton Hills College
High School Diploma
UI REALESTATE
No Degree from REALESTATE
LINDSAY MARTIN