Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay McElfish

Ankeny,IA

Summary

Dynamic Supervisor with a proven track record at Mercyone, excelling in staff management and conflict resolution. Enhanced team productivity through effective training and mentoring, while improving customer satisfaction by addressing concerns promptly. Skilled in inventory control, I foster strong relationships, ensuring a harmonious and efficient work environment.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

20
20
years of professional experience

Work History

Supervisor

Mercyone
02.2020 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Childcare Provider

Self
07.2017 - 01.2020
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Introduced children to educational games and activities to boost learning.

Assistant Manager

Goodwill
11.2014 - 05.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Donor Floor Supervisor/Training Coordinator

Octapharma Plasma Center
01.2010 - 07.2014
  • Oversaw operation and maintenance of automated plasmapheresis machines.
  • Supervised and performed venipuncture and plasma collection.
  • Utilized data analysis tools to track performance metrics and identify areas for improvement, leading to more informed decision-making on the donor floor.
  • Optimized resource allocation through effective inventory management, reducing waste while ensuring adequate supplies were always available.
  • Supervised a team of technicians, providing guidance and support to enhance performance levels across the board.
  • Organized employee schedules effectively, balancing workload distribution among team members without compromising service quality standards.
  • Enhanced donor satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Maintained donor floor operations to include plasmapheresis donation procedures to maintain donor safety and quality of product.
  • Assisted management team in developing strategies for improving overall donor experience and increasing retention rates.
  • Developed strong relationships with donors by maintaining open lines of communication and offering assistance when needed.
  • Implemented quality control measures to guarantee data accuracy within donor records systemwide.

Assistant Manager

5&Diner
06.2005 - 09.2009
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Education

GED -

Pikes Peak Community College
Colorado Springs, CO

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Decision-making
  • Inventory control
  • Staff development
  • Staff discipline
  • Team building
  • Processes and procedures
  • Relationship building
  • Policy enforcement
  • Conflict resolution
  • Inventory oversight

Timeline

Supervisor

Mercyone
02.2020 - Current

Childcare Provider

Self
07.2017 - 01.2020

Assistant Manager

Goodwill
11.2014 - 05.2017

Donor Floor Supervisor/Training Coordinator

Octapharma Plasma Center
01.2010 - 07.2014

Assistant Manager

5&Diner
06.2005 - 09.2009

GED -

Pikes Peak Community College

Similar Profiles

CREATE PROFILE